Account Manager

About the role

In this position, you'll play a critical role in driving revenue growth by navigating customer renewals, securing upsells and expansions, and fostering strong relationships with our key accounts. You'll be responsible for developing strategic plans to maximize customer lifetime value and delivering accurate forecasts to support our business goals.

Responsibilities

• Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
• Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
• Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
• Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
• Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. Include surfacing win-loss analysis and recommendations on key opportunities.
• Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

Requirements

This role requires 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets. Strong understanding of SaaS business models and the ability to identify and articulate value propositions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels. Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making. Strong analytical skills and experience with forecasting techniques. Self-motivated and results-oriented, with a passion for exceeding expectations.

Qualifications

We are seeking candidates who are passionate about driving revenue growth and have a proven track record of success in B2B account management or similar roles. Applicants should have a strong understanding of SaaS business models and the ability to articulate value propositions effectively. They should possess excellent communication and interpersonal skills, with the ability to build strong relationships and trust with clients at all levels. A proven ability to develop and execute strategic plans, with a data-driven approach to decision-making, is essential. Strong analytical skills and experience with forecasting techniques are also required.

Skills

Strong understanding of SaaS business models and the ability to identify and articulate value propositions. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels. Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making. Strong analytical skills and experience with forecasting techniques.

Benefits

Competitive salary and benefits package, opportunity to work in a fast-paced and dynamic environment, be part of a mission-driven company that is shaping the future of employment data, collaborative and supportive team culture, opportunity for professional growth and development, $145,000 - $154,000 a year. Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full-time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window. We also offer exceptional benefits, and, for applicable roles, commission plans.

Pay

$145,000 - $154,000 a year

Schedule

Full-time