Account Manager

About the role

The Federal Reserve Bank of New York offers a position based in New Jersey and New York. As part of the Operations and Resiliency Group, the Reserve Bank Accounts and Services (RBAS) team manages the administrative, business, risk, and compliance activities related to master accounts and Federal Reserve financial services for Second District customers, serving as the central communication and coordination liaison between internal and external customers for ongoing account management. The Bank’s mission‑driven, curious, and dedicated colleagues apply diverse perspectives to support the strength of the U.S. economy and stability of the global financial system, working full‑time onsite with flexibility when needed.

Responsibilities

• Serve as a key leader in the New York Fed’s provision of accounts and services to financial institutions located in the second Federal Reserve district—helping to drive strategy, planning, and decision‑making to ensure the delivery of high‑quality outcomes for customers.
• Resolve complex issues and collaborate with stakeholders across Legal, Credit, Risk, Compliance, and Policy, while maintaining critical relationships with other stakeholders within the Federal Reserve System.
• Work independently with limited supervision for a portfolio of customers with a high degree of collaboration with multiple stakeholders to drive outcomes, requiring keen attention to detail, organization, and the ability to balance competing priorities.
• Manage end‑to‑end relationships for a portfolio of customers.
• Collaborate with internal and external stakeholders to execute business initiatives and to obtain relevant input to business actions.
• Demonstrate knowledge to provide guidance to stakeholders regarding Federal Reserve System account and financial services policies, practices and procedures.
• Accountable owner for the end‑to‑end processes for account opening and related ongoing account maintenance activities, working with Federal Reserve System stakeholders.
• Prepare written reports that interpret and synthesize analyses,