Account Manager

About the Role

This role profile blends the job description and person specification, demonstrating the relationship between specific tasks and personal attributes. It provides an overview of the role, which may evolve with business requirements.

Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering per diem, allied health, contract, travel assignments, and permanent placement opportunities. The company sets the industry standard for quality, service, and integrity in healthcare staffing and services.

What makes Favorite Healthcare Staffing unique is its people—from a commitment to communities to a "work hard, play hard" mentality.

Responsibilities

• Serve as the primary liaison for clients regarding orders and service delivery.
• Provide expert guidance on client rates and service lines to optimize engagement.
• Maintain professional, responsive communication with all client partners and internal teams.
• Drive GM growth by increasing order volume and improving fill rates.
• Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more.
• Foster strategic partnerships, including MSP and corporate conversions, to support business expansion.
• Ensure markup retention and stability to maximize profitability.
• Meet and exceed goals and metrics set by the Account Management Supervisor.
• Leverage business analytics tools to track and report on opportunities, account growth, and stability.
• Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction.
• Work closely with all business units to enhance account management and operational effectiveness.
• Partner with Program Managers on quarterly client reviews and identify opportunities for growth.
• Implement new or improved program opportunities to enhance client satisfaction and service effectiveness.
• Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor.
• Adhere to standard operating procedures established by the Senior Director of Account Management.
• Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction.
• Drive core production for client accounts by focusing on key performance indicators and strategic goals.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
• 2–5+ years in account management, sales, customer success, or a client-facing role.
• Proven track record of managing client relationships and meeting or exceeding revenue targets.
• Experience handling multiple accounts or projects simultaneously.

Skills

Relationship Management

• Strong interpersonal and communication skills.
• Ability to build trust and maintain long-term client partnerships.

Sales & Business Development

• Upselling and cross-selling experience.
• Negotiation and contract management skills.
• Understanding of sales pipelines and forecasting.

Organizational & Analytical

• Ability to manage multiple clients, deadlines, and priorities.
• Problem-solving and critical thinking.
• Comfortable analyzing data and performance metrics.

Technical/Tools

• Experience with CRM software (e.g., Salesforce, HubSpot).
• Proficiency in Microsoft Office.