Account Manager

About the Role

Reporting to the Region Sales Manager, the Account Manager is responsible for maintaining sales revenues and customer relationships within an assigned book of existing customers specific to automotive paint and paint supplies. This role focuses on maintaining established customer accounts and supporting Territory Managers with account coordination, customer follow‑up, CRM documentation, and service‑related needs. The Account Manager must be an excellent communicator who understands customer needs in the automotive refinish industry and ensures clients are satisfied, supported, and consistently receiving value from the company’s PB&E and related products and services.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value‑added services. The company offers a wide range of coatings solutions to enhance productivity, improve quality, and reduce material cost, supporting the entire purchasing process from coatings to associated products to complete application systems. Brands include Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, and many others.

Responsibilities

• Sales
  • Make sales calls and presentations to existing customers.
  • Develop a regular sales call schedule to meet customer needs and expectations.
  • Be familiar with automotive body paint, paint supplies, and related products, including application and preparation.
  • Assist customers in proper selection and application of product to develop expert relationships.
  • Develop sales presentations and promotions to support existing accounts.
  • Maintain effective interaction with vendors and maximize utilization of cost‑effective resources.
  • Participate in and conduct product demonstrations with customers and factory representatives.
  • Attend all sales meetings and maintain effective account service plans for assigned customers.
  • Support Territory Managers by coordinating account follow‑up, communicating customer needs, maintaining accurate CRM notes, and assisting with service‑related account activity.
• Customer Service
  • Be readily accessible to customers via cell phone, voicemail, e‑mail, and in‑person.
  • Maintain accurate and current customer notes in the CRM, including interactions, follow‑up needs, account updates, and service details.
  • Build relationships and investigate customer complaints, following QMS policies.
  • Monitor and track customer back orders per QMS work instructions.
  • Provide technical and marketing training as needed.
  • Assist customers in determining inventory levels, color verification, and field color formulations.
  • Ensure proper documentation for all consigned inventory and equipment per QMS work instructions.
• Marketing
  • Collect reliable customer account information.
  • Identify current market competitors and their strengths and weaknesses.
  • Know Painters Supply & Equipment Co.’s competitive advantages.
  • Read and interpret customer and market information to support existing account needs.
  • Become a key knowledge source for customers regarding automotive body paint, paint supplies, and related products.
  • Participate in special project assignments and other duties as assigned.
  • Develop, implement, and maintain account plans to support revenue retention, customer satisfaction, and profitability.
  • Prepare sales call reports, proposals, quotations, forecasts, and business plans.
• Management
  • Control expenses while remaining within budget and maintain required records/documentation.
  • Submit required reports, documentation, and summaries within specified deadlines.
  • Continuously expand knowledge of the automotive finishing industry through training, trade journals, and seminars.
  • Understand and perform all aspects of the Quality Management System Manual.
  • Know account goals and formulate plans of action to support customer retention, service expectations, and revenue objectives.
• Additional Duties
  • Answer telephone calls professionally, respond to questions knowledgeably, and take customer orders per QMS work instructions.
  • Conduct oneself professionally to meet customers’ quality and service expectations.
  • Operate a vehicle in accordance with all applicable laws and maintain an acceptable personal driving record; carry required automotive insurance.
  • Process sales transactions using POS devices and company policies.
  • Perform other duties as assigned.

Requirements

• Proven experience as an Account Manager or in customer account support.
• BSc/BA in Business, Marketing, or a related field.
• Track record of maintaining customer relationships and supporting revenue retention within automotive body paint, paint supplies, or automotive refinish products; field sales or account management experience preferred.
• Ability to maintain account plans and use performance KPIs.
• Proficient in MS Office; familiarity with Salesforce is a plus.
• Excellent sales and communication skills.
• Organizational and leadership ability.
• Problem‑solving aptitude.
• Willingness to work all scheduled hours as needed.
• If using personal vehicle for company business, must obtain appropriate insurance and hold a valid driver’s license with an acceptable driving record.
• Physical ability to lift and carry approximately 25–50 lb frequently and 75–100 lb occasionally; spend ~20 % sitting, 60 % standing, 10 % walking, 10 % stooping/climbing/kneeling.
• Ability to perceive color differences and wear required safety equipment.
• Ability to tolerate non‑toxic paint odors and physically demonstrate paint and associated products using spray guns and related equipment.

Benefits

• Weekends off
• Weekday schedule 8 am–5 pm
• 401(k) program with company match
• Medical, dental, and vision coverage
• Company‑paid life and disability insurance
• Three weeks paid time off
• Competitive compensation program
• Career advancement opportunities in a supportive work environment

Schedule

• Weekday schedule: 8 am–5 pm
• Weekends off