Account Manager

About the Company

F. Schumacher & Co. is an innovative interior design company disrupting the $150 billion global interior design industry. As a technological leader, we push boundaries and strive for excellence with over 500 employees. Our mission is to help customers "celebrate the feeling of home" through beautifully designed fabrics, wallcoverings, rugs, trims, furniture, and accessories. Schumacher is globally recognized with showrooms worldwide, and our competitive advantage lies in our people and core values:

• Preserve Our Entrepreneurial Spirit
• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage
• Practice Adaptability
• Embrace Collaboration

This role is part of Patterson Flynn, our bespoke floorcovering boutique specializing in one-of-a-kind rugs and carpets that exude luxury and fine design. You will be based in the Pacific Design Center in Los Angeles (West Hollywood), with a sales territory encompassing greater Los Angeles, Long Beach, the Valley, Santa Barbara, San Luis Obispo, and surrounding areas. The role is primarily showroom-based but may require occasional local travel for client meetings.

About the Role

The Account Manager plays a pivotal role in shaping the client experience at Patterson Flynn, overseeing projects from initial concept to final installation. This position ensures a seamless and exceptional journey for clients, guiding them through each phase with expertise and care while managing projects efficiently to deliver outstanding results.

Responsibilities

Generate Business Through Relationship Building & Brand Awareness

• Proactively generate sales and elevate the Patterson Flynn brand through strategic relationship building and targeted outreach.
• Cultivate and maintain strong relationships with interior designers, both new and existing, by understanding their unique needs and offering tailored solutions.
• Conduct thorough territory analysis to identify and capitalize on growth opportunities for existing and potential new accounts.
• Develop and execute a robust sales strategy using client outreach, sales techniques, cross-selling, and sales reports to achieve and surpass sales goals.
• Collaborate with Schumacher Account Executives to maximize existing relationships and drive increased territory sales through joint efforts, lead sharing, and cross-brand initiatives.
• Keep clients informed on the latest products and offerings through targeted outreach.

Manage Projects

• Serve as a knowledgeable consultant, guiding clients through product selection, customization options, and design integration.
• Manage projects from concept to completion, ensuring timelines are adhered to and client expectations are exceeded.
• Maintain in-depth product knowledge of Patterson Flynn collections to advise clients on the best solutions for their needs.
• Collaborate with clients to develop bespoke solutions that reflect their vision and align with aesthetic and functional requirements.

Enhance Client Experience

• Oversee the entire ordering process, from placement to follow-up, ensuring accuracy, timely delivery, and high customer satisfaction.
• Act as the primary liaison between clients and internal support teams to troubleshoot and resolve issues quickly.
• Partner with clients throughout their journey to identify and address their needs, ensuring a seamless experience.
• Uphold Patterson Flynn’s mission by providing superior customer service and maintaining the highest quality standards in the luxury market.
• Assist in day-to-day showroom operations, including client interactions, maintaining an organized space, and managing product and material inventory.

Qualifications

• Client-focused with a passion for delivering exceptional experiences.
• Leadership abilities to drive business autonomously in a dedicated Patterson Flynn showroom and mentor junior sales support teammates.
• Knowledgeable and enthusiastic about the luxury interior design industry.
• Proven ability to set and achieve sales goals, activate accounts, and drive new business growth.
• Creative and strategic thinker with the ability to build account-level sales and develop new business in a changing market.
• Experienced in managing complex projects and long sales cycles.
• Entrepreneurial mindset with a competitive drive to expand the client base and grow existing accounts.
• Exceptional organizational and follow-through skills.
• Proactive and accountable with a focus on identifying growth opportunities.
• Comfortable working with digital platforms and systems.
• Effective collaborator with internal teams and partners.
• Adaptable and resilient in a fast-paced, evolving environment.

Benefits

Wealth Benefits

• Competitive salary
• Corporate annual profit sharing
• 401K plan

Health Benefits

• Dental coverage
• Medical coverage
• Prescription drug plan
• Vision coverage
• Health Savings Account (HSA)
• Teladoc

Other Benefits

• 20 days Paid Time Off (PTO)
• 10 company holidays
• Bereavement leave
• Life insurance
• Flexible Spending Accounts (FSA)
• AFLAC plans (Accident and Critical Illness Plans)
• Pet insurance
• Short-term disability (STD)
• Long-term disability (LTD)
• Parental medical leave
• Child bonding leave
• Employee discount

Pay

Salary range: $65,000—$70,000 USD