Account Manager

About the role

We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you aren't just a point of contact; you are a strategic partner for a diverse book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.

Key Responsibilities

• Maintain & Expand your accounts' GBV, mitigating risk to prevent churn/downsell, and aggressively increase product attach rates across the Engine suite.
• Portfolio Stability & Expansion: Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
• Co-sell Approach: Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities.
• Risk Mitigation: Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
• Driving Product Attach Rate: Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
• Portfolio Orchestration: Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
• Strategic Engagement: Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
• Product Advocacy & Training: Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
• KPI Excellence: Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.

What You'll Bring to Engine

• Experience: 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
• Sales Acumen: A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.
• Data-Driven Mindset: Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.
• Cross-Functional Communication & Collaboration: Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.
• Technical Aptitude: You're comfortable explaining complex product features and leading live demonstrations for diverse audiences.
• Customer Centricity: A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.
• Innate Curiosity: You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.

The Engine Edge: Perks & Compensation

• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: This role is a hybrid role out of our Chicago, IL sales office. We accept applications for this role on an ongoing basis.
• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Perks and benefits may vary based on employment type, location, and more.