Account Manager

Endries International, Inc., a leading distributor of fasteners and other class "C" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEMs) worldwide, is seeking an Account Manager. This position requires onsite work at the corporate office in Brillion, WI or at the customer facility in Ripon, WI.

About the Role

This role offers a great mix of sales and customer service. You'll spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels, while also building relationships and delivering/restocking product at customer sites.

Responsibilities

• Provide world-class customer service
• Review reports and records to ensure the bin management system is properly maintained
• Identify, source, and quote parts and process related customer orders
• Review and maintain customer pricing
• Build strong working relationships with all customer contacts
• Maintain a positive attitude toward customers and fellow associates
• Audit inventory levels inside customer facilities
• Occasionally replenish inventory in the customer’s facility
• Document key events and notes in Endries' CRM system
• Provide technical part information to customers utilizing internal engineering and quality support resources
• Deliver parts as needed
• Identify and pursue opportunities for continued revenue growth with existing customers
• Service the customer’s VMI (Vendor Managed Inventory) program
• Maintain VMI bin schematics
• Improve customer relations by being proactive and consistently meeting customer requirements
• Grow the business portfolio on product mix with the customer

Requirements

• Goal-oriented, self-motivated, and able to meet deadlines while building strong customer relationships
• Customer service experience
• Good analytic and organizational abilities
• Attentive to detail
• Quick learner with a strong desire to succeed
• Excellent interpersonal and communication skills, both written and verbal
• Problem-solving and decision-making skills
• Technical and mechanical inclination (a plus)
• Ability to occasionally lift 20–40 pounds, at times up to 50 pounds
• Proficiency in Microsoft Office products, with an emphasis on Outlook and Excel

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Generous paid time off
• Competitive pay

Schedule

Full-time