Account Manager

KEY RESPONSIBILITIES

• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating.
• Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor.
• Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales.
• Develop a strong understanding of the company’s products and services to effectively address customer needs.
• Effectively communicate with customers, both verbally and in writing, providing regular updates and reports.
• Collaborate with internal departments (sales, marketing, customer service) to meet customer needs.
• Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization.
• Absorb and assist with DuBois e-Tools, System Surveys and Cost Calculators.
• Identify continuous improvement projects and other cross-sell opportunities within an account.
• Assist with sales activities, such as preparing proposals and presentations.
• Successfully complete the DuBois field training programs.
• Utilize company analytics platform to prepare and present service reports.
• Comply with all DuBois’ safety procedures and complete the required training.
• Travel to customer sites for routine service visits and perform business reviews.

MINIMUM QUALIFICATIONS

• 1+ years in sales, account management, customer service or related field.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills.
• Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
• Document and communicate service findings for every customer service visit.
• Excellent communication (oral, written) and presentation skills.
• Proficient in performing technical/mechanical on-site testing.
• Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators.
• Critical thinking and problem-solving skills with attention to detail.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools.
• Ability to work independently with minimal supervision.
• Ability to travel up to 50% including overnight travel.