Account Manager

Position Overview

Pay Range: $40K - $45K A Year! Base + Performance Bonus Compensation Breakdown
Hourly Rate: $19 - $21 Based on experience!
Annually: $40K - $45K A Year! Base + Performance Bonus
Performance based bonuses

Position Requirements

• Excellent customer service and communication skills
• Professional, friendly phone demeanor
• Strong organization and attention to detail
• Able to multitask and prioritize in a fast paced office
• Comfortable using email, scheduling software, and basic office systems
• Reliable, punctual, and team oriented

Preferred Prior Experience

• Prior customer service or office experience
• Experience in a home services or swimming pool company
• Familiarity with scheduling or dispatching technicians

Position Responsibilities

• Customer Communication
• Answer incoming phone calls, emails, and messages in a professional, friendly manner
• Aid customers with questions about pool services, maintenance, scheduling, and general inquiries
• Communicate timelines and expectations clearly
• Handle customer concerns with patience and professionalism, escalating issues when needed
• Scheduling & Coordination
• Schedule service appointments, repairs, and inspections
• Cook up between customers, service technicians, and field teams
• Update schedules as needed due to weather, staffing, or project changes
• Confirm appointments and follow up as required
• Administrative Support
• Enter and update customer information accurately
• Maintain organized customer records, service notes, and work order files
• Aid with billing, invoicing, and documentation as needed
• Support office staff with general administrative tasks
• Maintain current client base

About the Company

Denscot Pool & Spa has been an award-winning leader in luxury swimming pool service and renovation for over 30 years, serving Litchfield County, CT and Dutchess County, NY. We specialize in creating and maintaining elite backyard environments for discerning homeowners who expect premier service and exceptional attention to detail. Our mission is to create enjoyable lifestyles one property at a time. We are a family-focused, team-dependent company built on the Golden Rule, integrity, and mutual respect. Our culture blends supportive leadership with a competitive edge — we win together, grow together, and continuously raise the standard of excellence. Growth is encouraged, communication is direct, and professionalism is non-negotiable.

Company Culture

Supportive, competitive, and family-focused. We value open communication, mutual respect, and working as ONE team. We celebrate wins together, hold high standards, and continuously grow — professionally and personally.

Working Conditions

• Premium Workplace
• Competitive compensation
• Career path growth
• Company events
• Supportive leadership
• The opportunity to contribute to a respected, award-winning brand

About Us

We're dedicated to nurturing the growth of our employees, fostering their skill sets, and propelling their careers forward. Our core belief in empowerment, coupled with an unwavering dedication to ensuring customer satisfaction, has not only driven the triumph of Denscot Pool & Spa but has also solidified our reputation as an exceptional workplace.