Account Manager

About the role

Delta Dental of Illinois is a mission-driven organization dedicated to providing customer-focused dental benefit products and guidance that support overall health and well-being. Since 1967, the company has delivered dental benefits to Illinois-based groups and their enrollees nationwide, helping manage costs while improving access to care. Through the Delta Dental of Illinois Foundation, formed in 2008, the organization supports programs that expand health education and access to quality healthcare across Illinois communities. With more than 50 years of specialized experience, clients rely on Delta Dental of Illinois for flexible plan designs, cost-saving strategies, and deep oral health expertise. The company actively engages with members and partners through multiple digital channels, reinforcing its commitment to education, transparency, and community outreach.

Responsibilities

• Serving as the primary point of contact for assigned accounts, overseeing renewals, coordinating plan implementations, and handling benefit inquiries and issue resolution.
• Preparing and presenting client reports, communicating plan performance and utilization metrics, and partnering with internal teams such as sales, underwriting, operations, and customer service to support high-quality service delivery.
• Proactively identify opportunities to improve client satisfaction, support retention and growth, and promote Delta Dental of Illinois' products and wellness initiatives.

Qualifications

• 3-5 years of client relationship management, including the ability to build trust, respond promptly to client needs, and support retention and growth initiatives.
• Current Illinois Insurance Producer's license, or the ability to obtain one within a defined period after hire.
• Experience in benefits administration, insurance, or healthcare-related services, with an understanding of dental or health plan design, enrollment processes, and renewal cycles.
• Strong communication and presentation capabilities, with comfort explaining complex benefit information to diverse audiences in a clear, accessible manner.
• Organizational and time management skills to prioritize multiple accounts, manage deadlines, and maintain accurate documentation and reporting.
• Analytical and problem-solving skills to interpret plan utilization data, identify trends, and collaborate on solutions for cost management and improved member outcomes.
• Proficiency with common business software tools (e.g., Microsoft Office applications, CRM platforms) and the ability to learn organization-specific systems.
• Ability to work effectively in a hybrid environment, collaborating in person in Naperville, IL and independently from home, while maintaining high levels of accountability and follow-through.