Account Manager

About the role

We're looking for an Account Manager to join our team. You'll sit between the Account Director and the executives below you - owning the day-to-day running of your accounts, keeping campaigns on track and making sure the team has what they need to deliver. This is a role for someone organized, culturally switched on and genuinely passionate about social media.

Role

• Serve as the main day-to-day contact for clients, building strong working relationships under the guidance of the Account Director
• Lead scheduled and ad hoc client calls and deliver presentations with a passion for storytelling
• Keep status documents updated daily and ensure the wider team is informed of actions and priorities
• Manage campaigns end-to-end - timelines, budgets, client expectations and internal resource
• Support the Account Director on budget development and reconciliation at project close
• Support executives with weekly, monthly and quarterly reporting

Creative, Strategy & Production

• Stay immersed in social culture and proactively flag reactive opportunities across your accounts
• Receive and translate client briefs, breaking these down for internal teams and reviewing work before client delivery
• Contribute to internal creative brainstorm sessions, supporting the Account Director in pushing creative thinking
• Manage the full production process - from pre-production and PPMs through to shoots and edit schedules
• Manage the editorial process, briefing the team on content calendar creation and providing feedback throughout
• Review reactive social opportunities and provide appropriate creative feedback

Influencer Support

• Support the influencer team with talent management and fee negotiation
• Afford influencers and influencer content from a client and brand perspective, considering reputation, fit and objectives
• Review contracts and briefs for all influencer activity across your accounts

Internal & Management

• First line of support for executives - 1:1s, day-to-day guidance, workload management and mentorship
• Lead internal status calls and act as the main point of contact for internal queries on your accounts
• Manage invoicing across campaigns, including raising POs and scheduling payments with the accounts team

What we are looking for

• Proven experience in an account management role within a social or creative agency
• Strong client-facing skills - confident presenting, leading calls and building relationships
• Excellent project management ability - detail-oriented, deadline-driven and able to juggle multiple accounts
• Comfortable managing budgets and tracking delivery against scope
• Deeply plugged into social culture, trends and platforms
• A natural collaborator who can brief, manage and support internal teams
• Experience managing or mentoring junior team members

Coolr Offer

• Competitive salary reflective of your experience and aligned with our internal salary bands
• Flexible Hybrid working. We work 3 days in the office and 2 from home
• 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays
• Birthday Day off – an extra day to celebrate your big day
• Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing
• Private Healthcare cover, Tech scheme + more
• Coolr weekly socials - we get together every week to connect as a team
• A competitive, benchmarked salary ranging from $70 to $80k, based on your experience and level

Coolr Culture

• We are one team. Regardless of what you work on at the agency, we will help and support each other on everything.
• The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them.
• The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

DE&I

• Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves.
• By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency.
• Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.