Account Manager

About the role

cloudIT is looking for a proactive, relationship-driven Account Manager to support our growing client base. You will be the primary contact for clients—ensuring they are informed, supported, and aligned with the technology services that help their business thrive.

What You’ll Do

• Manage and nurture relationships with assigned clients.
• Serve as the point of contact for daily questions, updates, and service needs.
• Confidently manage client conversations during service challenges with transparency and professionalism.
• Support Quarterly Business Reviews (QBRs) and strategic planning.
• Identify technology upgrades, security enhancements, and automation opportunities.
• Auxiliary with quotes, renewals, and proposals using systems and tools.
• Cook up with internal teams on tickets, projects, and escalations.
• Track licensing, service terms, and renewals to ensure continuity.
• Communicate proactively about risks, improvements, and recommendations.

What We’re Looking For

• Experience in an MSP, IT services, SaaS, or technology-related environment (preferred).
• Strong written and verbal communication skills.
• Relationship-building skills.
• Ability to understand and explain technical concepts simply.
• Highly organized with excellent follow-through.
• Comfortable discussing pricing, service value, and business needs with clients.
• Familiarity with Microsoft 365, cloud services, networking, or IT security is a plus.