Account Manager

About the role

You will serve as the primary point of contact for multifamily property owners, management companies, developers, and contractors participating in a utility-sponsored energy efficiency rebate program across Western Washington. This role is responsible for identifying energy-saving opportunities, promoting available rebates and incentives, managing project pipelines, and supporting customers through the successful implementation of energy efficiency projects.

Responsibilities

• Manage and grow a portfolio of multifamily customer accounts while identifying and developing new program opportunities.
• Serve as the local program representative and primary point of contact for customers and trade allies across the service territory, from Blaine down to Olympia.
• Drive program participation and customer engagement through proactive outreach, relationship building, and education.
• Develop and deliver customer proposals and recommendations that support energy savings and program objectives.
• Maintain a robust pipeline of energy efficiency projects to achieve participation and energy savings goals.
• Set your own routes and calendar for day-to-day customer visits and contractor engagement.

Requirements

• Build strong, trusted relationships with customers and contractors.
• Consistently meet or exceed participation and energy savings goals.
• Deliver exceptional customer service and technical support.
• Effectively manage complex projects from inception through completion.
• Promote energy efficiency solutions that provide lasting value for customers and utility partners.
• Bring experience with multifamily properties, construction, or retrofit work such as heat pumps, heat pump water heaters, insulation, or weatherization.
• Have some exposure to or comfort with a sales-oriented approach; prior sales experience is a plus but not required.
• People management experience is a plus.
• Industry certifications such as Certified Energy Manager (CEM), LEED Green Associate, or BPI certification.
• Have a valid driver’s license and ability to travel regularly throughout Western Washington for customer meetings, site visits, and contractor engagement. Overnight travel is rare, typically no more than once a month or every other month.
• 5–8 years relevant industry experience.
• Bachelor’s degree preferred; relevant industry experience may substitute for formal education.

Benefits

• Medical, dental, and vision insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal, and parental leave time
• Paid volunteer time
• Employee recognition program – convert recognition points into gift cards
• Employee assistance program
• Access to on-demand training courses

Pay

$90,000 per year

Compensation range: $88,500.00 – $112,900.00 USD