Account Manager

Position Overview

CJ Logistics is a leading freight brokerage firm dedicated to providing tailored logistics solutions to clients. This role focuses on account management, ensuring customer satisfaction, retention, and identifying growth opportunities.

About the Role

This is a hybrid role based out of Des Plaines, IL office or customer sites. Regular on-site presence is required (4) days per week or as otherwise directed by the company. Occasional domestic travel to other CJ facilities and up to 10% travel may be required.

Essential Job Duties & Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Ensure customer satisfaction by addressing concerns, resolving issues, and delivering exceptional service.
• Identify and pursue opportunities to expand services and revenue within existing accounts.
• Collaborate with internal teams to ensure smooth execution of shipments, accurate documentation, and timely updates.
• Track and trace account performance, analyze trends, and provide recommendations to improve service and strengthen client relationships.
• Provide regular updates to clients on shipment status, performance metrics, and any relevant insights.
• Act promptly to address operational issues, shipment delays, or service disruptions, ensuring customer expectations are met.
• Keep clients informed about new services, industry trends, and company updates to maximize engagement and loyalty.
• Maintain accurate and up-to-date records of account activity, communications, and opportunities in the company’s CRM system.
• Follows established communication protocols and maintains professional interactions.
• Manage account profitability by balancing client cost expectations with company margin goals and participate in regular on-call, after-hours or weekend rotations to ensure seamless client coverage during transitions.
• Perform other related job duties as assigned or required.

Required Qualifications

• 2+ years of experience in account management, logistics, or a related customer-facing role.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and organizational skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to be client-focused with a commitment to building long-term relationships.
• Self-motivated and able to work independently while collaborating with teams.
• Ability to thrive in a fast-paced, dynamic environment.

Preferred Qualifications

• Bachelor’s degree in Business, Logistics, or a related field is preferred.
• Experience in the freight brokerage or logistics industry is a strong plus.
• Familiarity with freight operations and transportation management systems (TMS) is a plus.

Physical Requirements

• Sit for prolonged periods of time at a desk while working on a computer.
• Use hands and fingers to operate a keyboard, mouse, and telephone.
• Speak and hear clearly in person, virtually, and over the phone.
• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds.

Pay, Benefits and More

• Payscale: Minimum of $24.04 an hour, with actual pay depending on the successful candidate's skills, qualifications, and experience.
• Quarterly bonuses as part of the overall compensation package.
• Full health insurance (medical, dental, and vision).
• Life insurance.
• Tuition assistance.
• PTO.
• Opportunities for advancement.

Work Environment

The position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This is a hybrid role based out of our Des Plaines, IL office or customer sites. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. This position requires occasional domestic travel to other CJ facilities and may include up to 10% travel.

Schedule

Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.

CJ Logistics About Statement

We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. We prohibit discrimination and/or harassment of any type based on race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information, or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.