Account Manager

Overview

We are seeking a confident and self-motivated candidate who is committed to leveraging knowledge, research insights, and applications in the corporate, education, and healthcare markets to help develop and grow business. Your primary objective is to drive sales, ensure customer satisfaction, and maintain long-term business relationships.

Responsibilities

• Quarterback | Relationship Owner: Develop, establish, and maintain strong relationships with existing and new clients, including A&D and other appropriate influencers. Serve as the primary point of contact for clients, owning all critical details, milestones, deadlines, meetings, processes, and overall customer experience. Move project through to completion. Be the #1 resource for finding answers or solutions. Be a trusted and educated resource for the customer.
• Sales and Business Development: Promote and sell all Circadia services within existing accounts and develop new accounts. Identify new sales opportunities and actively pursue leads to grow the account base. Meet or exceed sales targets and performance metrics. Track all sales activities including forecasting in the CRM.
• Knowledge Consultant: Stay up to date on the latest furniture trends, product offerings, and industry developments to provide clients with the most relevant and innovative solutions. Advise clients on product selection based on their specific needs, space requirements, and design preferences. Be solution focused and a strategic problem solver. Maintain an overall understanding of current market trends. Maintain knowledge of manufacturer partner capabilities and portfolio. Facilitate a showroom tour for a strategic client. Create generic thought starters from manufacturer images and photography. Create or give direction for conceptual applications or layouts.
• Project Process & Resource Allocator: Define and own the entire project process. Properly use resources to move the project through completion. Develop and own timeline through project completion both internally and externally. Develop and own high/low budget through project completion ensuring we are staying within budget. Maintain knowledge of contracts and strategically apply them. Handle customer complaints and issues promptly and professionally, working toward quick resolutions. Collaborate with the entire project team to deliver exceptional customer experience and ensure smooth operations. Attend trade shows, conferences, and industry events to network and stay informed about industry trends.

Core Competencies

• Sales & Negotiation: Build relationships, negotiate deals, and drive sales.
• Product Knowledge: Expertise in furniture types, materials, and design trends.
• Customer Service: Address customer concerns, resolve issues, and provide ongoing support.
• Communication: Clearly convey product details, listen to client needs, and collaborate with teams.
• Team Collaboration: Coordinate with internal teams to ensure smooth order processing and delivery.
• Market & Financial Acumen: Understand market trends, manage pricing, and forecast sales.
• Tech-Savvy: Utilize CRM software and digital tools for tracking and communication.

Qualifications

• Bachelor's Degree (B.A.) from a four-year college or university preferred; 3 years' related experience and/or training, or equivalent combination of education and experience.
• Ability to travel for client visits, conferences and industry related events.