Account Manager

About the role

You own the relationship after the deal closes: the operator a client calls to scale coverage, review an incident, or structure a renewal. You translate what happens in the field into retained, expanding accounts, and you keep every account healthy enough that renewal is never in question.

What You'll Own

• The book: a portfolio of enterprise accounts. You own retention, health, and net revenue retention across every one of them.
• Expansion: spot coverage gaps and growth signals, build the proposal, and close the upsell across your accounts.
• Renewals: run renewals end to end — pricing, terms, and the business review that makes the renewal a formality.
• The signal loop: feed field intelligence and client needs back to ops and product so the platform keeps getting sharper.

What You'll Do

• Own the customer relationship end to end: set the communication cadence, run regular check-ins, and be the first port of call whenever an issue comes up.
• Run quarterly business reviews that show clients the live value of their coverage: incidents prevented, response times, hours intelligently allocated.
• Own retention and expansion across your book, and report on account health accurately every month.
• Partner with operations to deploy the right team fast: coverage changes, new sites, and surge requests handled without friction.
• Negotiate renewals and expansions: pricing, scope, and multi-year terms that grow account value.
• Turn field intelligence from Lucius and your operators into proposals the client didn't know to ask for.

We're looking for

• 3+ years in account management, customer success, or B2B sales, owning retention and account growth.
• A track record of renewing and expanding enterprise accounts.
• Comfortable negotiating commercial terms with security, ops, and procurement buyers.
• Operator instincts: you stay composed under live pressure and own outcomes.

Operator instincts

You stay composed under live pressure and own outcomes.

Nice to have

• Background in SaaS account management.
• Sold or managed a platform with an operational delivery component.
• Early-stage experience: comfortable building process where none exists.

Based in Austin; on-site.