Account Manager

About the role

The Account Manager will play a pivotal role in managing client relationships, driving new business development, and ensuring top-tier service delivery. Responsibilities include account management and customer retention, sales growth and business development, and technical expertise and service coordination.

Responsibilities

• Build and maintain long-term relationships with clients by providing technical expertise and responsive service.
• Conduct regular site visits to monitor system performance, troubleshoot issues, and ensure customer satisfaction.
• Maintain accurate records of client interactions, service reports, and sales activities.
• Identify and pursue new business opportunities within the assigned territory.
• Develop and deliver proposals, quotes, and presentations for new and existing clients.
• Achieve sales targets by promoting and upselling water treatment solutions, including those for cooling towers, boilers, and other various water treatment systems.
• Provide technical support and troubleshooting for industrial water treatment systems.
• Direct and coordinate service technicians to ensure timely, effective service delivery.
• Perform water analysis, interpret data, and recommend solutions to enhance system performance and compliance.
• Deliver on-site training to client staff on proper system operation and maintenance.

Requirements

• Strong technical knowledge of industrial water treatment processes.
• Excellent communication and interpersonal skills for client management and team coordination.
• Ability to interpret water analysis data and recommend effective solutions.
• Self-motivated, detail-oriented, and capable of managing multiple accounts and service teams.

Qualifications

• Bachelor’s degree in Chemical Engineering, Environmental Science, Chemistry, or a related field (relevant experience may substitute for education).
• 5+ years of experience in industrial water treatment, focusing on cooling towers, boilers, and related systems.
• Proven track record in account management and sales growth within the industrial or chemical sectors.

Skills

• Technical knowledge of industrial water treatment processes.
• Excellent communication and interpersonal skills.
• Ability to interpret water analysis data and recommend effective solutions.
• Self-motivation and attention to detail.
• Experience in account management and sales growth.

Benefits

• Comprehensive Medical Insurance.
• Vision and Dental Insurance.
• Company Matching Retirement Plan.
• Paid Time Off.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate travel and client needs.