Account Manager

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. Learn more about us.

About the role

Bluebird Fiber is seeking an Account Manager specializing in retention and relationship management of our existing enterprise customers. This position will assist in managing small to mid-size customers in the business enterprise space, with a focus on retaining and growing revenue within an assigned book of business.

Responsibilities

• Establish, develop, and maintain business relationships with assigned existing customers to renew services and generate new business from the organization’s products and services.
• Provide high-level concierge support to customers within the assigned account base.
• Perform inventory and audit reporting as needed.
• Support customers through the renewal process to ensure an excellent experience with Bluebird Fiber.
• Coordinate sales efforts with marketing, sales management, accounting, logistics, and technical service groups.
• Stay informed about product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through relevant literature and consultations with marketing and technical service areas.
• Assist in data integrity and customer reporting functions for customers renewing services.
• Work closely with internal departments and take full ownership of tasks with minimal supervision.

Requirements

• High school diploma; bachelor’s degree preferred.
• Experience in Account Management, Customer Relationship Management, or Inside Sales required, preferably in the telecommunications industry.
• Salesforce experience strongly preferred.

Skills

• Strong business acumen.
• Excellent interpersonal skills; ability to work effectively with diverse people and present data with effective communication and presentation skills.
• Self-starter and solution-oriented.
• Ability to develop sales strategies to meet goals.
• Ability to plan, organize, and prioritize multiple projects.
• Strong customer interaction and responsiveness to expectations.
• Leadership ability.
• Excellent verbal and written communication skills.
• Ability to travel as needed.
• Proficient in Microsoft Office software.

Benefits

This is a full-time, benefit-eligible position.