Account Manager

Responsibilities

• Work closely with the Berkley Marketplace Broker to service insurance policies written for Berkley Marketplace trading partners with Berkley sister companies.
• Mentor and assist with training of more junior team members.
• Act as a single point of contact for agents, underwriters, and clients who have placed business with Berkley Marketplace.
• Service multiple lines of business including, but not limited to, Workers Compensation, Inland Marine, Professional Liability, Pollution Liability, Product Recall, Management Liability, and complex, specialty, industry-specific products.
• Manage renewal activity for assigned book of business.
• Enter and maintain policy transactions in Berkley Marketplace’s Agency Management System.
• Manage policy premium billings and accounts receivable.
• Answer client questions via phone and email promptly and with professionalism.
• Interact with external brokers and internal underwriters and other stakeholders to process service requests.
• Ensure compliance with Surplus Lines regulations in the placement of Surplus Lines policies.
• Complete agency appointments and contracts for new Berkley Marketplace trading partners.
• Manage and update agency appointments as needed.
• Answer incoming phone calls and monitor email accounts and respond in a timely and professional manner to inquiries and communications.
• Complete special projects assigned by management.

Qualifications

• College degree
• 5 or more years of insurance experience
• Excess and Surplus lines experience is required
• Property and Casualty insurance licenses are preferred
• Strong understanding of insurance concepts and market forces
• Strong customer service proficiency
• Well organized with a ability to understand priorities and meet deadlines
• Good oral and written communication skills
• Strong attention to detail, accuracy and thoroughness
• Proficiency in Microsoft Office suite of applications (Word, Excel, etc.)
• Strong results orientation, focusing on outcomes, delivering on commitment and deadlines
• Teamwork, providing and welcoming open, honest, respectful, and constructive feedback
• Technical Proficiency, ability to learn and apply new skills