Account Manager

About the role

The Account Manager works under the direction of the Assistant Vice President, Client Success Management. This role is a key liaison across internal teams, ensuring that client requests are managed efficiently, accurately, and on time while delivering a high-quality client and member experience.

Responsibilities

• Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met
• Maintain organized documentation, calendars, and workflows to support collaboration across departments
• Track, run, and quality-assure client reporting requests, ensuring accuracy and on-time delivery
• Respond to client and member inquiries, providing timely and professional support
• Manage administrative processes, including tracking progress and following up on outstanding or required documentation
• Research, track, and conduct outreach related to miscellaneous client and member needs
• Edit, prepare, and maintain departmental documents, policies, and workflows
• Cook with the Finance department on client-related items
• Review and approve invoices for all PBF clients in accordance with established processes
• Create, review, and quality-check reports and documentation for the department
• Aid with daily operational tasks, department initiatives, and cross-functional projects
• Support special projects as assigned by Client Success Executives
• Perform additional duties as assigned

Qualifications

• PBM and operational experience strongly preferred
• Prior customer service and/or phone-based support experience preferred
• Required: Experience in the pharmaceutical, healthcare, or managed care industry
• Strong ability to multitask and work efficiently across multiple systems
• High attention to detail with strong organizational and follow-through skills
• Effective written and verbal communication skills
• High school diploma or equivalent required

Featured Benefits

• Competitive salary
• Vacation and Sick/Personal Time
• Medical Insurance
• Hearing Program Discount
• Short- and Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k)
• Employee Referral Program
• Employee Recognition Programs
• Tuition Reimbursement
• Professional Development and Training

Benefits

• We are an Equal Opportunity employer.

Contact

• Website: Benecard PBF
• Website: National Vision Administrators