Account Manager

Duties and Responsibilities

• Support Agreement (SA) management includes:
• Schedule Sales-to-Ops turnover meetings
• Set up new agreements using company processes and internal software
• Perform SA kick-off meeting with customers
• Schedule all Support Agreement visits on SA Master Load Calendar
• Ensure execution of contractual SA visits and facilitate quoted and T&M work, as well as emergency site visits as required
• Adequately prepare customers and technicians for upcoming site visits
• Review SA and discuss customer needs with Service Account Executives
• Plan and schedule follow-up visits with customers
• Maintain comprehensive records of Service work including performance of Service deliverables and company-provided training
• Provide customers with Service work documentation and explain content
• Receive and immediately respond to emergency requests from customers
• Financial Responsibility of SA Execution includes:
• Review departmental financial reports for SAs on a monthly basis
• Conduct ongoing audits on assigned SAs
• Meet with management to review financial status of SAs
• Work with Service Administrative team to ensure timely processing of invoices and periodically follow up on aging AR

Skills and Abilities

• Ability to plan, schedule, and manage approximately $600K to $750K in SA base business across numerous customers
• Maintain up-to-date knowledge of DDC Control Theory & Applications
• Understanding of fundamental Mechanical systems concepts
• Exceptional time management and organizational skills
• Ability to work on mid- to long-term projects and still be able to react to unanticipated demands for your time
• Ability to provide world-class customer service including managing customer expectations and diffusing stressful interactions
• Excellent communications and interactive skills
• Ability to work independently and unsupervised

Work Environment and Physical Demands

• This position requires a presence in the Renton office with periodic customer site visits required as part of ongoing SA management.
• Job sites may present typical construction hazards and outdoor conditions that require the use of personal protective equipment for safety purposes.
• Occasional lifting and exerting force up to 20 pounds may be required.
• Extensive use of computers and IT peripherals required majority of the time while in the office.

Compensation and Benefits

• Annual base salary ranges from $62,500 - $108,000 and varies based on experience
• Benefits summary can be found at ATS Benefits

Position Type and Hours

• Full-time, exempt
• Typical Monday – Friday working hours
• Local travel required up to 30% of the time

Credentials and Experience

• Engineering undergraduate degree or equivalent combination of education and experience
• Building Mechanical Systems and Controls experience
• Account management and/or project management experience