Account Manager

About the role

American Cutting Edge (CB Manufacturing) is seeking an Account Manager to join our dynamic team. This position offers a full-time, flexible hybrid schedule, with occasional on-site visits after initial training.

Responsibilities

• Building strong customer relationships through excellent service and regular outreach
• Following up on high-quality leads (no cold calls from scratch!)
• Identifying customer needs and recommending custom blade solutions
• Communicating product capabilities and technical information with confidence
• Working with internal teams (Purchasing, Customer Service, Engineering) to meet delivery and performance expectations
• Negotiating and closing deals
• Handling both inbound and outbound phone sales
• Logging interactions and updates in our CRM system

Requirements

• 3–5 years of experience in sales, account management, or customer service
• Strong B2B communication skills—written and verbal
• Mechanical aptitude (we'll teach you the rest!)
• Ability to read blueprints and take measurements (a plus)
• Proficiency with Microsoft Office (Excel, Outlook); experience with SAGE software is a bonus
• Experience selling to/through industrial distributors or end users preferred
• Positive, goal-driven mindset and willingness to learn
• Strong objection-handling and customer persuasion skills
• Limited travel (less than 20%)

Qualifications

We are looking for candidates who have a positive attitude, a strong work ethic, and a passion for helping customers succeed. No specific qualifications are listed, but we value candidates who can demonstrate a track record of success in similar roles.

Skills

• Excellent interpersonal and communication skills
• Strong problem-solving and customer service skills
• Ability to read and interpret blueprints and take measurements
• Proficiency with Microsoft Office and SAGE software
• Experience in B2B sales and account management

Benefits

Voted one of Dayton’s Best Places to Work – 5 Years in a Row!

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible hybrid schedule, with occasional on-site visits after initial training.

Company Culture

Award-Winning Culture: Named one of Dayton’s Best Places to Work 5 years in a row

Work-Life Balance

Paid vacation, holidays, and flexible hybrid schedule

Ready to Join the ACE Team?

Grow your career with a company that values your drive and supports your development. Learn more at: www.americancuttingedge.com