Account Manager

About the role

Aluvision Inc. is seeking an enthusiastic, driven, and self-motivated account manager to join our growing team. This position reports to the Director of Account Services and will be responsible for project completion, client satisfaction, and driving sales through customer engagement.

Responsibilities

• Affirms overall responsibility for successful project completion with an emphasis on client satisfaction
• Builds strong client relationships, acts as an important link between sales and clients alongside outside sales executives
• Identifies and assesses customers' requirements and establishes realistic expectations
• Responds to requests within established timelines and provides accurate quotes related to specific projects/needs
• Drives sales through customer engagement and follow-up on pending quotes/projects
• Manages projects from quote request to delivery with strong communication across departments
• Advise clients on technical information about Aluvision’s range of products in collaboration with the Technical Designers team
• Participates in client training events and showroom visits to meet with clients in person
• Learns, understands, and utilizes the ERP system (MS Dynamics) for all quoting and ordering requirements
• Provides excellent customer service by listening to customer concerns or questions and resolving product and service problems

Requirements

• 3-5 years proven customer support experience or experience as a client service representative, industry experience a plus
• Bachelor's degree is required
• Ability to envision customer designs and have a good 3-D insight
• Proven ability to take initiative, manage priorities effectively, and deliver customer-focused solutions
• Strong time management skills
• Excellent communication and presentation skills

Qualifications

Our offer includes a culture that empowers its people, sparks innovation, and is customer focused. It also offers a collaborative and objective-driven environment that builds a cohesive team. The compensation package is competitive and includes comprehensive benefits such as medical, dental, vision, short- and long-term disability, life insurance, and a 401(k) plan with company match.

Benefits

• Cultural empowerment and innovation
• Collaborative and objective-driven environment
• Comprehensive benefits package including medical, dental, vision, short- and long-term disability, life insurance, and a 401(k) plan with company match

Pay

Competitive compensation package in accordance with knowledge and experience

Schedule

Flexible work schedule to accommodate the needs of a dynamic and fast-paced industry