Account Manager

About the role

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales and key accounts. This responsibility focuses on increasing sales, cultivating center accounts, expanding penetration into existing accounts, and creating a next-level experience for clients.

Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Provides a top-tier customer experience using a consultative and problem-solving approach.
• Communicates the benefits customers will experience when using AlphaGraphics products and services.
• Upsells and cross-sells when opportunities arise.
• Captures customer specifications, needs, and ideas using “Job Analysis” questions.
• Asks probing questions and reviews customer proofs, managing the proofing process.
• Calls customers when jobs are ready for pickup.
• Creates job estimates that are timely, professionally presented, and carefully reviewed for pricing and accuracy.
• Routinely resolves customer inquiries and complaints.
• Displays mastery of MIS tools to create and estimate customer projects effectively.
• Performs business development functions related to inside sales, including:
  • Assists sales rep functions and inside production when requested.
  • Follows up and manages inbound leads.
  • Follows up on targeted direct mail or local Shop mailings.
  • Keeps customers informed regarding their job’s progress through the production process.
  • Shows proficiency in regular use of CRM tools.
  • Manages all communication methods to respond timely to customer inquiries.

Qualifications

• Knowledge of printing and prepress requirements (a plus).
• Solid knowledge of MIS systems and order entry processes.
• Strong analytical skills (ability to break projects into steps or sets).
• Excellent writing and verbal communication skills.
• Professional appearance and strong telephone presence.
• Strong organizational and time-management skills.

Benefits

• Quarterly Community Service Team Projects
• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance