Account Manager

Come join our growing team of 30+ colleagues and be part of our sales organization. Our goal is to build a high-performing Sales and Service Organization that is systematic, sustainable, and drives revenue growth and profitability. We're proudly in business for over 25 years with a seasoned depth of wonderful clients and referrals. Our team focuses on pleasing our Key Accounts and prioritizes efforts supporting this philosophy. We have a groovy designed space in the heart of Pittsburgh’s bustling Cultural District.

About the role

We are looking to enhance our project management and inside sales depth. If you are new to the industry but have the right attitude, we are willing to train you on our proprietary order entry system, product knowledge, color, design, and more. Quality and Accountability are core pillars of our foundation.

Responsibilities

• Thorough knowledge of all AlphaGraphics products, services, production processes, capabilities, and pricing
• Maintain a professional appearance and ensure all clients have a positive customer experience
• Provide customers with the benefits of using our products and services
• Consult with customers to help them make decisions; up-sell and cross-sell when opportunities arise
• Ask probing questions to support the internal team’s ability to produce client-requested projects
• Review customer proofs, manage the proofing process, and notify customers when jobs are ready for pickup
• Create job estimates that are timely, professionally presented, and carefully reviewed for accuracy
• Routinely resolve customer inquiries and complaints
• Master MIS tools to create and estimate customer projects effectively
• Maintain current pricing strategies and customer billing procedures

Qualifications

• Branding/Design, Print, or Signage Account Management experience highly desired but not required
• Solid knowledge of MIS systems and order entry processes
• Professional and respectful communication with customers
• Strong analytical skills (ability to break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Ability to shift priorities quickly as needed
• Ability to thrive as part of a strong, successful team
• Looking for a career, not just a job

Skills

• Organizational skills
• Confidence with client phone calls and conversations
• High flexibility to help solve client needs
• Thrives in a fast-paced environment
• Strong work ethic and enjoys a fun team dynamic
• Good intuition for setting priorities and urgency

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Pay

$20.00 - $30.00 per hour