Account Manager

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime.
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams.
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies).

Qualifications

• High school diploma or equivalent.
• Licenses required are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Able to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.).

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.