Account Manager

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company in 1976. Today, Allen Lund Company has 41 offices and continues to grow. We foster a culture of personal growth, commitment, and outstanding customer service, with a diverse workforce that drives our unmatched reputation. Half of our employees have been with us for over 10 years, thanks to an open and innovative environment that promotes professional and personal growth.

Why You'll Love Working Here

• Culture That Rocks: Inclusive company culture that nurtures personal growth and commitment, both on and off the clock.
• Unleash Your Potential: Top-notch training and development, including transfer options within our 41 offices.
• Seriously Sweet Perks: Competitive compensation, unparalleled benefits & wellness, and a 401k with a generous match.
• Share in the Success: Employee ownership opportunities and a recognition program for amazing work.
• A Team That Sticks: Join a company where half of our employees have been with us for over a decade.

Responsibilities

• Account Growth Dynamo: Develop and increase profitable volume with existing and newly acquired customers. Build strong relationships, understand customer business, and provide tailored solutions. Coordinate bidding off contract with value-added services, prospect for new shippers, and leverage all modes and services in the sales process.
• Customer Service Champion: Provide exceptional customer service internally and externally. Maintain and increase ALC’s image and reliability with customers. Conduct regular business reviews with all existing accounts.
• Logistics & Loading Wizard: Possess specific knowledge of product compatibility, shipping requirements for dry loads, and temperature requirements for refrigerated loads. Determine optimal loading and delivery patterns to minimize time and miles traveled. Advise if a load is manageable.
• System Savvy Operator: Update active load information into the system for shipper and carrier tracking. Update profile and insurance information, build loads, update/check calls, and schedule pickup and delivery appointments. Update customer systems and communicate critical information.
• Financial & Administrative Guru: Review bills of lading for proper documentation and ensure quantities loaded and delivered match with no cargo damage. Communicate discrepancies to brokers prior to settlement. Obtain delinquent proof of deliveries, balance files, complete file settlement, and forward paperwork to corporate accounting. Process carrier and third-party invoices, resolve carrier A/P issues, monitor uninvoiced files, and track missing carrier invoices. Maintain a filing system for settled files.
• Accounts Receivable Ace: Handle all calls regarding accounts receivable. Verify and input invoicing information for shippers. Run receivables reports weekly to check for invoicing errors, adjustments, and overdue freight invoices. Start the collections process as directed and work with operations employees to resolve disputes.
• After-Hours Hero: Make yourself available for after-hours contact throughout the night and/or weekends. Use your experience to assist callers and contact management for issues outside of standard operating procedures.

Requirements

• A self-motivated, enthusiastic team player who thrives in a fast-paced environment.
• Experience in Freight Brokerage/customer service is a plus.
• Excellent and effective communication skills.
• Strong customer service orientation and an excellent work ethic.
• Ability to quickly process information and make smart decisions on the fly.
• Masterful negotiation and problem-solving skills, with a knack for handling conflict.
• Excellent time-management skills and the ability to multitask effectively.
• Highly organized and detail-oriented.
• Ability to stay cool under pressure.

Benefits

• Competitive compensation.
• Unparalleled benefits & wellness.
• 401k with a generous match.
• Employee ownership opportunities.
• Employee recognition program.