Account Manager

Our Story

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. In 1976, Allen Lund Company formally opened the first office in Los Angeles. Today we have 42 offices and continue to grow. Our fast‑paced, challenging, team‑oriented environment fosters personal growth and commitment both in and out of the office. A diverse workforce delivers outstanding customer service and upholds our unmatched reputation. Management provides an open, innovative environment that promotes professional and personal growth—evidenced by half of our employees staying with us for over 10 years.

Why You’ll Love Working Here

• Culture That Rocks: An inclusive company culture where personal growth and commitment are nurtured on and off the clock, with a management team that champions openness and innovation.
• Unleash Your Potential: Top‑notch training and development, plus transfer options across our 41 offices.
• Seriously Sweet Perks: Competitive compensation, unparalleled benefits & wellness programs, and a 401(k) with a generous match.
• Share in the Success: Opportunities for company ownership and recognition through an employee‑recognition program.
• A Team That Sticks: Half of our employees have been with us for over a decade, reflecting a happy, stable workforce.

Responsibilities

• Account Growth Dynamo: Develop and increase profitable volume with existing and newly acquired customers, build strong relationships, coordinate bidding with value‑added services, prospect new shippers, and leverage all modes and services in the sales process.
• Customer Service Champion: Provide exceptional internal and external customer service, maintain and enhance ALC’s image and reliability, and conduct regular business reviews with all existing accounts.
• Logistics & Loading Wizard: Apply knowledge of product compatibility, dry‑load and refrigerated‑load requirements, determine optimal loading and delivery patterns, and use creativity to minimize time and miles traveled.
• System Savvy Operator: Update active load information for shipper and carrier tracking, maintain profile and insurance data, build loads, schedule pickups and deliveries, and communicate critical information to customers.
• Financial & Administrative Guru: Review bills of lading for accuracy, resolve discrepancies with brokers, manage carrier proof of deliveries, process carrier and third‑party invoices, resolve A/P issues, monitor uninvoiced files, and maintain a filing system for settled files.
• Accounts Receivable Ace: Handle all AR calls, verify and input invoicing information, run weekly receivables reports, address invoicing errors and overdue freight invoices, initiate collections as directed, and collaborate with operations to resolve disputes.
• After‑Hours Hero: Remain available for after‑hours contact throughout nights and weekends, using experience‑based knowledge to assist callers and escalating issues to management when needed.

Skills & Experience

• Self‑motivated, enthusiastic team player who thrives in a fast‑paced environment.
• Experience in freight brokerage or customer service is a huge plus.
• Excellent and effective communication skills.
• Strong customer‑service orientation and work ethic.
• Ability to quickly process information and make smart decisions on the fly.
• Masterful negotiation and problem‑solving skills, with conflict‑resolution expertise.
• Excellent time‑management skills; multitasking made easy.
• Highly organized and detail‑oriented.
• Composure under pressure; remains unflappable in fast‑moving situations.

Benefits

• Competitive compensation.
• Comprehensive benefits and wellness programs.
• 401(k) plan with a generous company match.
• Opportunities for employee ownership.
• Employee recognition program.

Allen Lund Company is an equal‑opportunity employer dedicated to diversity.