Account Manager

About the Role

Allen Lund Company is seeking a dynamic Account Manager to develop and increase profitable volume with existing and newly acquired customers. This role involves cultivating relationships, providing solutions, and assisting the General Manager with coaching and direction for Account Representatives.

Responsibilities

• Develop and increase profitable volume with existing and newly acquired customers
• Build strong relationships to understand customer business and provide tailored solutions
• Coordinate bidding off contract with value-added services
• Actively prospect for new shippers
• Leverage all modes and services in the sales process
• Provide exceptional customer service internally and externally
• Maintain and increase ALC's image and reliability with customers
• Conduct regular business reviews with all existing accounts
• Apply specific knowledge regarding product compatibility and shipping requirements for dry loads
• Apply specific knowledge regarding temperature requirements and maintenance when handling refrigerated loads
• Determine optimal loading and delivery patterns and times using creativity to minimize time and miles traveled
• Advise if a load is manageable
• Update active load information into the system for shipper and carrier tracking
• Update profile and insurance information
• Build loads, update/check calls, and schedule pickup and delivery appointments
• Update customer systems and communicate critical information
• Review bills of lading for proper documentation
• Ensure quantities loaded and delivered match with no cargo damage
• Communicate with brokers regarding any discrepancies found on bills of lading (shortages, damages) prior to settlement
• Contact carriers to obtain delinquent proof of deliveries
• Balance files, complete file settlement, and forward paperwork to corporate accounting for payment
• Process carrier and third-party invoices
• Work with carriers and factoring companies to resolve carrier A/P issues
• Monitor uninvoiced files and track missing carrier invoices
• Maintain a filing system for settled files
• Handle all calls regarding accounts receivable
• Verify and input invoicing information for shippers
• Run receivables reports weekly to check for invoicing errors, adjustments, and overdue freight invoices
• Start the collections process as directed
• Work with operations employees to resolve any problems or disputes
• Make yourself available for after office hours contact throughout the night and/or weekends, using specific knowledge acquired through experience to assist callers
• Contact management if faced with issues outside of standard operating procedures

Qualifications

• Self-motivated, enthusiastic team player who thrives in a fast-paced environment
• Excellent and effective communication skills
• Strong customer service orientation and excellent work ethic
• Ability to quickly process information and make smart decisions on the fly
• Masterful negotiation and problem-solving skills, with a knack for handling conflict
• Excellent time-management skills that make multitasking look easy
• Highly organized and detail-oriented
• Ability to stay cool under pressure in a fast-paced environment

Skills

• Experience in Freight Brokerage/customer service is a huge plus

Benefits

• Competitive compensation
• Unparalleled benefits & wellness
• 401k with generous match
• Company ownership opportunities
• Employee recognition program
• Top-notch training and development
• Career growth opportunities including transfer options within 41 offices
• Inclusive company culture that nurtures personal growth and commitment