Account Manager

ADTRAV Travel Management, founded in 1977, has over four decades of experience managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We are currently ranked as one of the top business travel management companies in the country.

About the role

We are seeking an Account Manager to strategically manage assigned accounts, focusing on building strong relationships and leveraging data analytics to support program performance. This role involves contract oversight, program implementation, value-added services, policy alignment, and comprehensive advisory and management services. The position may work with government accounts and requires passing an extensive government clearance, including reviewing criminal history, credit, employment, and other financial information.

Responsibilities

• Serve as the primary point of contact for clients and develop trusted relationships to ensure ADTRAV consistently meets contractual and program requirements.
• Build and maintain relationships across federal stakeholders, including Contracting Officers (CO), Contracting Officer Representatives (COR), program managers, and agency leadership.
• Ensure full compliance with federal regulations, contract requirements, and agency-specific travel policies, including adherence to Federal Acquisition Regulations (FAR) and other applicable guidelines.
• Monitor and analyze client data to identify cost-saving opportunities and present compliant, data-driven strategic recommendations.
• Conduct regular meetings and business reviews with clients, including performance reporting aligned to contractual KPIs and SLAs.
• Address client needs, concerns, and escalations promptly and efficiently within a high-visibility environment.
• Develop and implement account strategies that support contract compliance, program performance, and long-term client satisfaction.
• Propose program improvements based on client feedback and data analysis, ensuring all recommendations remain within contract scope and are approved through appropriate channels.
• Advise on travel program optimization within client constraints, regulatory requirements, and cost-containment objectives.
• Stay current with federal travel regulations and industry trends to provide informed and compliant guidance.
• Educate clients on new solutions and services while ensuring alignment with contract terms and requirements.
• Coordinate with internal teams to ensure timely and successful delivery of solutions.
• Identify and mitigate operational, compliance, and contractual risks within assigned accounts.
• Monitor and report on contractual goals, including SLA performance, KPI tracking, and service delivery metrics.
• Support contract lifecycle activities, including implementations, renewals, option years, and modifications.
• Lead and support new account implementations and program updates.
• Maintain audit-ready documentation and support client audits and compliance reviews.
• Produce and provide reports to internal and external stakeholders.
• Update CRM with client information and other pertinent data.
• Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure resolution and client satisfaction.
• Attend client meetings, company meetings, and/or event/training seminars as needed.
• Understand ADTRAV products, systems, and processes to assist clients and demonstrate ADTRAV’s value.
• Become an expert in ADTRAV's industry and customer base.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in a related field, or equivalent experience preferred.
• Minimum 3 years’ experience in B2B account management with procurement stakeholders and contract negotiation.
• Experience supporting federal government clients is a plus.
• Understanding of federal contracting principles and compliance requirements is preferred.
• Proven data analysis skills with the ability to leverage data to identify cost-saving opportunities and recommend travel program strategies.
• Able to manage assigned tasks and projects and meet key deadlines and deliverables.
• Strong analytical, critical thinking, problem-solving, and negotiation skills.
• Excellent English written and verbal communication skills.
• Demonstrated presentation and people skills; able to engage with all levels of associates and clients.
• Strong attention to detail with excellent time management and organizational skills.
• Experience in the travel industry with an understanding of related technologies is a plus.
• Experience with Microsoft Office suite and CRM applications.
• Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
• Ability to work remotely and meet the company home-office requirements.
• Able to travel up to 20% as needed for client and company meetings.
• Able to maintain confidentiality of company and client information.
• Able to successfully pass a credit, criminal, and/or employment reference background check.
• Must be a U.S. citizen; candidates must show proof upon hire as required by government contract.
• Able to successfully pass a government clearance process as required by clients.

Pay

The salary range for this position is $85,000–90,000; we may consider pay outside this range based on experience with account management and within the travel industry.

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Flexible Spending Accounts
• 401(k) retirement plan
• Paid time off (PTO)