Account Manager- Airport Ground Handling

About the role

The Account Manager will assist the operational team to deliver excellent and safer performance in the cargo service functions at Albuquerque International Airport (ABQ).

Responsibilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management
• Ensure service delivery to customer airlines is according to the airline contracts, and within the agreed budget level
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards
• Monitor performance, taking action to correct any shortfalls
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders
• Provide reports as required, and service delivery measurements
• Lead problem avoidance and resolution initiatives
• Provide leadership to the management team, developing their skills
• Interview, train employees, plan, assign, direct work, appraise performance, recognize employees, address issues, and ensure employees successfully complete company's training programs
• Work shifts as required by the business
• Report any significant deficiencies in products, materials, and documents
• Suggest improvements to working practices, especially those relating to safety and security
• Follow all security procedures as required
• Perform other duties as assigned

Requirements

• Financial management skills awareness
• Able to communicate effectively with senior level personnel
• Able to work with a multinational work force, and to adjust to the local conditions of the station
• A working knowledge of the IATA Standard Ground Handling Agreement
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business
• Able to support other stations as required and ensure own station responsibilities are covered with on leave
• Airport Ground Handling experience at a high-volume international airport
• Excellent knowledge of ramp/cargo/GSE
• Strong written, verbal, and interpersonal skills
• Demonstrates customer relationship skills, including ability to effectively communicate with all levels of employees from field to corporate executives
• Strong Finance and Accounting Experience and Background
• Should possess solid problem solving, multi-tasking abilities and experience in the handling of flight operations
• Computer and experience with Microsoft Office programs required
• High School Graduate plus, two to five years related experience; or equivalent combination of education and experience
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information to and respond to questions from groups of managers, clients, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Possess/Maintain a valid state Driver's License and other FAA/Airport required identifications and seals
• Must pass pre-employment physical and a drug test

Benefits

Salary: $50,000 - $55,000

Pay

$50,000 - $55,000

Schedule

To be determined based on business needs.

Qualifications

High School Graduate plus, two to five years related experience; or equivalent combination of education and experience.

Skills

Financial management skills awareness, communication skills, multinational work force adaptability, IATA Standard Ground Handling Agreement knowledge, supervisory team development, airport ground handling experience, customer relationship skills, finance and accounting experience, problem solving, multi-tasking abilities, computer proficiency, writing and presentation skills, and adherence to security procedures.

Benefits

Not specified

Company Information

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. The company is committed to providing a safe working environment for all staff members and upholds a Substance Misuse Policy. Menzies Aviation strives to create an inclusive working environment where the different knowledge, perspectives, experiences, and approaches of its global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

If this role ticks all the boxes for you, please click apply now!