Account Manager / Account Coordinator

Responsibilities

• Sales & Account Management Support account managers and sales teams throughout the project lifecycle
• Acquire vendor discounts and verify pricing (CDA)
• Assist with specification review and verification
• Prepare quotes and support conversion from quote to order
• Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)
• Complete applicable order instructions and supporting documentation
• Color code floor plans and organize counts
• Request Certificates of Insurance (COI)
• Manage and reserve COM and COL requirements
• Manage COD processes and handle auto pricing
• Ensure proper approvals prior to quote conversion
• Request proforma invoices when deposits are required
• Ensure orders are properly released within Hedberg
• Create and manage vendor requests for deposits
• Lead resolution of acknowledgement discrepancies
• Create and maintain order status reports throughout project execution
• Cookinate with internal and external stakeholders to maintain timelines and deliverables

Qualifications

• High School Diploma plus 1–3 years of professional experience required
• Bachelor’s degree or equivalent combination of education and experience preferred
• Prior experience in account management, sales coordination, commercial interiors, architectural products, walls, construction, furniture dealership, project coordination, or related industries preferred
• Experience supporting sales teams and managing client relationships throughout the project lifecycle preferred
• Furniture dealership and/or Walls experience is a plus but not required
• Knowledge of commercial construction processes, specifications, order management, and installation coordination preferred
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
• Proven organizational and time management skills with strong attention to detail
• Strong critical thinking and problem-solving capabilities