Account Manager (24013)

About the Role

The Account Manager opportunity with PGL is designed for an industry expert who is responsible for servicing and developing our most dynamic and high-profile customers. This role focuses on building strong relationships with key customer stakeholders, including managers, supply chain executives, and other decision-makers, while overseeing the delivery of comprehensive logistics solutions. The Account Manager will proactively manage customer operations, anticipate needs, drive continuous improvement, and ensure successful execution of production and supply chain initiatives.

Responsibilities

• Define and document processes and procedures to meet or exceed client specifications.
• Train staff on proper execution of standard operating procedures.
• Create and execute continuous improvement endeavors.
• Align real-time planning with communication to clients and the internal team.
• Engineer custom solutions for ever-changing industry demands.
• Troubleshoot system errors and implement controls to prevent or identify errors proactively.
• Customize fulfillment solutions to match the needs of clients.
• Organize requests and open action items to confirm execution and provide timely notifications to clients.
• Manage internal resources to execute requests effectively.
• Coordinate delivery to customer’s stores in the local market.
• Manage inventory and cycle count processes.
• Responsible for daily KPI management and daily communication with the customer.

Requirements

Experience

• Prior supervisory or management experience in logistics and fulfillment operations.
• Inventory and production planning management experience.
• Multi-facility warehouse management experience.
• Experience in managing API/EDI integration endeavors.
• Skilled in using sophisticated warehouse management systems (WMS) and transportation management systems (TMS).
• Ideally experienced in system changeover, conversion, or new system adoption.

Education

• Bachelor’s degree in logistics or supply chain (preferred).
• Business degree in management.
• Industry-specific certifications or credentials.
• Process expertise, including Six Sigma certification.

Knowledge

• Transportation — principles and methods for moving freight or goods by air, rail, sea, or road, including relative costs and benefits.
• Customer and Personal Service — principles and processes for providing customer services, including needs assessment and quality standards.
• Administration and Management — business and management principles involved in strategic planning, resource allocation, and leadership.
• Production and Processing — raw materials, production processes, quality control, and cost management for effective manufacture and distribution.
• Public Safety and Security — relevant equipment, policies, and strategies to promote security operations.
• English Language — structure and content, including spelling, grammar, and composition.

Skills

• Active Listening — giving full attention to others, understanding points made, and asking appropriate questions.
• Management of Personnel Resources — motivating, developing, and directing people.
• Speaking — conveying information effectively.
• Critical Thinking — using logic and reasoning to evaluate solutions and approaches.
• Time Management — managing one's own time and the time of others.
• Complex Problem Solving — identifying problems and reviewing related information to develop and evaluate options.
• Coordination — adjusting actions in relation to others' actions.
• Judgment and Decision Making — considering costs and benefits of potential actions.
• Monitoring — assessing performance to make improvements or take corrective action.
• Reading Comprehension — understanding written sentences and paragraphs in work-related documents.

Abilities

• Oral Comprehension — understanding information and ideas presented through spoken words.
• Oral Expression — communicating information and ideas in speaking so others understand.
• Problem Sensitivity — recognizing when something is wrong or likely to go wrong.
• Written Comprehension — reading and understanding information and ideas presented in writing.
• Deductive Reasoning — applying general rules to specific problems.
• Inductive Reasoning — combining pieces of information to form general rules or conclusions.
• Near Vision — seeing details at close range.
• Speech Clarity — speaking clearly so others can understand.
• Speech Recognition — identifying and understanding the speech of another person.
• Written Expression — communicating information and ideas in writing so others understand.

Tools & Technology

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning (ERP) software
• Warehouse management system (WMS) software
• Customer resource management (CRM) software
• Logistics and supply chain software (e.g., CargoWise ediEnterprise)
• Microsoft Excel and other office applications