Account Management Specialist

Qualifications

• Requires an organized, highly motivated, and flexible individual with basic knowledge of credit union operations and excellent member service skills.
• Must understand and comply with State and Federal laws and guidelines governing delinquencies and possess the ability to display sound judgment.
• Must be able to represent the credit union in a professional manner and work with minimum supervision.
• Must be able to handle member conflict in a respectable and professional manner.
• Able to prepare and complete delinquency documentation and to perform mathematical computation.
• Excel experience and/or the ability to become proficient in Excel is required.

Physical Requirements

• Clear and effective communication abilities required.
• Must be able to maintain professional and effective written and verbal communication with employees, members, vendors, legal counsel, and external partners as necessary.
• Must be able to view a terminal screen and operate a computer keyboard.
• Must be able to sit and stand for prolonged periods.