Account Management Specialist

Responsibilities

• Support the day-to-day commercial relationship management for a dedicated portfolio of mid-market corporate accounts.
• Monitor customer platform engagement telemetry to identify low-usage accounts and execute proactive retention outreaches.
• Affiliate with Account Executives to uncover account expansion vectors, license upgrades, and additional feature modules.
• Conduct virtual platform walkthroughs and onboarding check-ins to ensure rapid client time-to-value.
• Document client feature requests and operational bug escalations, routing feedback to Product and Customer Success teams.

Requirements

• Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related commercial discipline.
• Experience Level: 1 to 2 years of professional experience in B2B account management support, customer success, or commercial client service.
• CRM Tooling Command: Hands-on literacy navigating commercial CRM platforms (such as Salesforce or HubSpot).
• Interpersonal Polish: Superior verbal and written communication skills with the professional confidence to interface with client managers.
• Data Parsing Capability: Ability to parse user platform telemetry inside Excel/Sheets to draw conclusions regarding account health.
• Time Management Discipline: Exceptional organizational habits with the ability to manage documentation across multiple active accounts.
• Problem-Solving Aptitude: Proactive mindset skilled at unblocking client operational friction and ensuring timely task resolution.

Pay

Salary Range: $68,000 – $85,000 USD base structure + Retention Performance Bonus and Full Corporate Benefits.

Schedule

Full-Time, Permanent.