ACCOUNT MANAGEMENT MANAGER (CHARLOTTE, NC)

Foodbuy is the industry leader in procurement and supply chain solutions, a subsidiary of Compass Group PLC—the 6th largest company in the world. We source and provide a variety of products and services to help customers in Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries run their businesses more easily and cost-effectively. We also support Compass Group, the world’s largest contract food and support services provider.

About the role

This is a customer-facing role responsible for day-to-day communication, program penetration, customer satisfaction, and revenue growth within assigned small-size accounts to meet business objectives.

Responsibilities

• Find and implement customer opportunities for supply cost reduction, rebate growth, quality and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors.
• Become a trusted advisor for customers by developing expertise in a broad range of programs and the unique needs of assigned customers.
• Create, develop, and maintain strong relationships with customers to grow business volumes.
• Manage all aspects of customer contract requirements using project management planning tools.
• Facilitate cross-functional activities to help ensure customer satisfaction and program growth.
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews).
• Facilitate customer meetings in a timely and actionable manner.
• Work in a team environment to support customers, company, and suppliers.
• Visit each client frequently to review product adoption, showcase new or upcoming programs, and align on mutual goals.
• Provide training and support to customers utilizing company technology and reporting platforms.
• Responsible for health of customer relationship, including regular and timely communication.
• Develop, maintain, and prospect relationships with key customer representatives.
• Develop and maintain strong knowledge of all program offerings, business solutions, and services available to customers.

Requirements

• Bachelor’s degree or equivalent work experience required.
• 4+ years’ experience in account management or customer success.
• Effective written & verbal communication skills.
• Project Management skills / experience.
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and with external parties, working toward mutually acceptable solutions.
• Knowledge of Microsoft Excel, PowerPivot, Word & PowerPoint required.
• Up to 30% travel annually.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.