Account Management Intern

About the role

IDeaS is a global powerhouse of innovation and excellence in revenue management solutions that accelerate client growth through revenue optimization. The Account Management Intern will work alongside IDeaS Account Management team members and learn fundamental concepts of Account Management for a Software as a Service solution, including account management job roles, client segmentation and portfolio assignment, identifying and handling client concerns, sales process and sales stages in support of expansion within a client account, demand generation planning, management and collecting and leveraging data, and preparation for client engagements. The intern will have the opportunity to support high‑priority initiatives and engage in live activities that contribute to value delivery for clients.

Responsibilities

• Support demand generation initiatives by assisting with the capture of data points about clients, identifying target accounts, and assisting in the administration of client outreach.
• Help conduct proactive outbound client engagement plans.
• Work with the account management team to navigate clients’ corporate structures, identify decision makers, uncover critical business issues, research ways to stimulate engagement, and communicate IDeaS’ value proposition.
• Assist Account Managers with the administration of digital sales tools.
• Use Salesforce.com to manage client account and contact records.
• Support pipeline creation for growth opportunities within client accounts.
• Proactively seek out information and research using the web, industry resources, and other vehicles to stay current on industry issues/trends and competing products.
• Perform other duties as assigned.

Requirements

• Entering Junior or Senior year enrolled in an accredited college or university seeking an undergraduate degree in Business, Analysis, or Hospitality Management.
• Work experience in a hotel or in a company that provides a software‑as‑a‑service offering preferred, but not required.
• Computer skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to give attention to detail, task completion, and deadlines.
• Ability to work independently and with a team.
• Enthusiastic/entrepreneurial mindset.
• Ability to learn and think quickly and be coached.

Culture & values

IDeaS strives to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. The company values being Accountable, Curious, Passionate, and Authentic, and continues its quest to build a more inclusive environment that attracts, represents, and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional information

To qualify, applicants must be legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status. An equivalent combination of education, training, and relevant experience may be considered in place of the stated education requirement. Resumes may be considered in the order they are received. Certain job functions may require access to technology or software subject to export or import regulations; IDeaS/SAS may obtain nationality or citizenship information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.