Account Leader

About the role

A meaningful part of Blank Metal's growth comes from the clients who already shipped production AI with us and want to do more. The Account Leader owns that opportunity: turning a first engagement into a long-term, expanding partnership. You'll own a book of existing accounts and grow it.

Responsibilities

• Own a portfolio of existing client accounts and a quota for expansion revenue: identify, scope, and close follow-on engagements that deepen each relationship.
• Map every account: know who holds budget, what's running in production, and where the next AI opportunity is before the client raises it.
• Track relationships, expansion pipeline, and account health in HubSpot and Notion, and run a disciplined cadence of check-ins, business reviews, and renewal conversations.
• Sit close to delivery: understand what each team is building, translate it into outcomes the client's leadership cares about, and turn shipped work into the case for what's next.
• Present Blank Metal's work in a consultative way, through business reviews, proposals, and conversations that connect production results to the next investment.
• Partner with delivery teams to scope follow-on work realistically, and with marketing to turn client wins into stories that drive the next ones.
• Conceive and ship AI agents that automate account workflows: expansion-signal detection, account health scoring, renewal tracking, and client communications.
• Own your numbers: expansion revenue, net revenue retention and account health, and build the tooling that makes them visible in real time.

Requirements

• 5+ years in account management, expansion sales, or consultative selling, with a track record growing existing accounts in professional services, AI, or technology.
• Proven ability to grow a book of business: you've turned first engagements into multi-year relationships and can point to the expansion revenue to prove it.
• A strong communicator who can navigate a technical conversation with engineers and a strategic one with C-level executives, often in the same day.
• Fluent in BD tools and AI-enabled workflows. Be prepared to show us agents or automations you've built.
• Self-directed and entrepreneurial: you build structure where there isn't any, and you'd rather own a number than manage a process.
• Data-driven: comfortable tracking retention, expansion, and account health, and honest about what the numbers say.

Qualifications

• Fluent in BD tools and AI-enabled workflows.
• Self-directed and entrepreneurial: you build structure where there isn't any, and you'd rather own a number than manage a process.
• Data-driven: comfortable tracking retention, expansion, and account health, and honest about what the numbers say.

Skills

• Strong communication skills to navigate both technical and strategic conversations.
• Ability to map out and prioritize opportunities within existing client relationships.
• Experience in using BD tools to manage and scale account growth.
• Proficiency in AI-native account operations and workflow automation.

Benefits

• Build AI that ships: every project ends in a live deployment, not a slide deck.
• Craft meets velocity: we obsess over quality while delivering at startup speed.
• Outcome-driven model: our work aligns with client success, not billable hours.
• AI-native culture: you'll work with peers who deeply understand modern AI's potential and limits.
• Real collaboration: open conversations, shared ownership, and space to bring your voice.

Pay

Competitive compensation package based on experience and performance.

Schedule

Full-time position with flexible working arrangements to support remote work.