Account Lead

About the role

You will lead a three-person delivery team alongside a Forward Deployed Strategist (FDS) and Forward Deployed Engineer (FDE), serving as the connective thread between Sight Machine leadership, ecosystem partners, and client buying centers. The work your team delivers is substantive: AI models running on live production data, use cases that change how plant managers make decisions, and platform deployments that have to hold up under real operational pressure. You operate primarily at the strategic layer, but you are close enough to the work to challenge a delivery timeline, guide a use case definition, or step into an executive conversation when the stakes are high.

Qualifications

• 7+ years of professional experience with significant time in enterprise account management, management consulting, or customer success within manufacturing, industrial technology, or complex B2B SaaS environments
• Demonstrated track record of owning executive-level client relationships and driving measurable commercial outcomes, including renewals, expansions, and at-risk account recovery, within global manufacturing organizations
• Deep understanding of manufacturing enterprise dynamics: org structures, decision-making processes, funding mechanisms, and operational priorities across functions including operations, IT/OT, finance, and procurement
• Strong commercial acumen, including experience managing contract negotiations, pricing structures, and partner financial relationships
• Ability to lead, coach, and align cross-functional delivery teams without direct authority, creating clarity and momentum across the FDS and FDE
• Strong executive communication and storytelling skills, with the ability to distill complex technical and commercial situations into clear narratives for C-suite audiences
• Experience managing complex multi-party engagements involving Systems Integrators, technology partners, and enterprise procurement stakeholders
• Genuine curiosity about how AI is reshaping manufacturing operations, and a track record of adopting new tools to work more effectively. You don’t need to be an AI engineer, but you should be someone who leans in rather than waits to see how it plays out

Also Helpful, But Not Required

• Prior experience with AI/ML, Industrial IoT, or advanced analytics platforms in a manufacturing context
• Familiarity with Microsoft Azure ecosystem, Databricks, or similar data and AI infrastructure platforms
• Experience as a co-sell partner or alliance manager with major cloud providers (Microsoft, AWS, GCP)
• Background in digital transformation program leadership at enterprise scale
• MBA or advanced degree in business, engineering, or related field