Account Fraud Specialist

Job DescriptionRedwood Credit Union is looking for an Account Fraud Specialist I, who will identify, prevent and mitigate fraud and related threats against RCU Members, assets, and team members. Serve as a responder to Member, Branch and Back Office concerns, evaluating content and measuring risk, forwarding priority matters to the Account Fraud Assistant Manager. Key Responsibilities Department Operations: o Review daily Mobile Deposit Capture reports (MDC Fraudboard) to identify potential fraudulent transactions and restrict accounts as needed. o Review daily reports in Verafin which identify New Account Fraud, Wire Fraud, MDC Fraud, ATM Fraud, and Online Banking Account Takeover. When fraudulent activity is identified, restrict accounts, and communicate with Members as appropriate. o Review Member high-risk contact information changes for potential account takeovers and restrict/secure accounts where necessary. o Review daily reports for potential External Transfer Fraud associated with Online Banking Account Takeover through Jwaala Manager. o Review daily HELOC draft reports to identify anomalies which may indicate a compromised account. o Review high risk wires through fraud monitoring software, review call recordings to identify red flags and conduct Member follow-up as needed. o Manage New Account Opening Report (PPS) to provide a mechanism for branches to amend identity theft/fraud concerns. o Partner with branches during the new account opening process to address high-risk prospective Members and request documentation to allay any identity theft concerns. o Review monthly fraud statistics to ensure timely filing of Suspicious Activity Reports (SAR) where needed, ensuring accuracy and compliance with BSA requirements and in accordance with regulatory deadlines. o Fraud Activity Response- Investigate escalated alerts or notifications from both inside and outside of the organization. Follow through with account restriction and Member communication, when appropriate.