Account Fraud Manager

This position is a hybrid working arrangement, with an expectation to be onsite 2–3 days per week at our Headquarters in East Lansing, MI to foster relationships with key leaders and team members.

About the Role

The Account Fraud Manager supervises the Credit Union’s fraud prevention program for account fraud and non-card transactions (checks, electronic payments). This role oversees the Account Fraud Team, collaborates with the Card Fraud Manager, and ensures fraud situations—including claims and losses—are promptly resolved in compliance with Credit Union policies. The manager monitors service levels, develops fraud-minimization strategies, and works cross-functionally to reduce risk from fraud, abuse, and compliance violations.

Responsibilities

• Directly supervise the Account Fraud Team: interview, hire, train, assign work, appraise performance, coach, and resolve employee issues.
• Escalate fraud trends and incidents to leadership, internal teams, vendors, and affected members.
• Coach and mentor employees through goal-setting, feedback, periodic coaching sessions, and quarterly career development meetings.
• Develop and implement strategies to minimize fraud losses, increase operational efficiencies, and ensure compliance with laws and regulations.
• Maintain and improve fraud systems, technology, alerts, and reporting; identify gaps and propose solutions.
• Report monthly, yearly, and year-over-year departmental statistics to the board, management, and regulators; create custom reports to identify trends and proactive solutions.
• Stay current on fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain industry and organizational knowledge.
• Contribute to the Fraud Prevention Department’s policies, procedures, annual budget, and strategic plan for senior management review.
• Ensure compliance with federal/state laws, Credit Union policies, and employee training requirements.
• Foster a culture of risk awareness and accountability; adhere to internal controls to safeguard assets and prevent fraud.

Requirements

• High school diploma or GED required; bachelor’s degree in criminal justice, financial crimes, or business-related field preferred.
• For Account Fraud Manager I: minimum five years of financial crimes or fraud investigation experience, including three years of leadership experience; or completion of the Credit Union’s leadership program in lieu of experience.
• For Senior Account Fraud Manager: formal leadership experience managing a fraud prevention or financial crimes team within a financial institution or similar industry.
• Completion or active pursuit of a fraud-related certification (e.g., IAFCI, CFE, CFCS).
• Prior experience in a financial institution or related role in fraud prevention or financial crimes.

Skills

• Core Competencies: Communication, adaptability to change, problem-solving, planning/prioritization, collaboration.
• Functional Competencies:
  • Change Management: Adjusts to change, supports team transitions, and champions organizational direction.
  • Conflict Management: Resolves antagonistic situations to minimize relationship damage and promote shared goals.
  • Data Analysis: Analyzes data, extracts insights, and communicates actionable recommendations.
  • Detail Orientation: Ensures accuracy and completeness; follows processes and verifies quality.
  • Digital Literacy: Adopts and champions new technology; shares technological knowledge.
  • Initiative: Takes proactive action to exceed work requirements.
  • Project Management: Applies project frameworks, tools, and best practices; develops and reports on project plans.
  • Resourcefulness: Solves complex problems creatively under constraints.
  • Systems Knowledge: Demonstrates proficiency in financial services and fraud programs/applications.
  • Time Management: Efficiently manages time and resources.

Benefits

• 100% company-paid health, dental, vision, life, and long-term disability premiums.
• Up to 26 days of PTO in the first year, plus volunteer time off and 11 paid holidays.
• 401(k) with company match.
• Tuition reimbursement.
• Up to 12 weeks of paid parental leave.

Pay

Salary range: $90,000 – $115,000+ annually, depending on experience.

Schedule

Monday–Friday, 8:30 AM–5:00 PM Eastern Standard Time, with flexibility to support team needs during standard branch hours.

Physical Demands and Work Environment

• May require prolonged stationary positions (e.g., sitting at a desk).
• Extensive computer and phone usage; ability to operate standard office equipment.
• Occasional movement within the office.
• Exposure to potentially hazardous conditions (e.g., robbery); receives detailed safety instructions.