Account Experience Specialist, Atlanta, GA

We need to output HTML fragment with sections: headings

for each section present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, job title is "Account Experience Specialist (AES)" but we should not repeat as heading. We need sections: - About the role: likely the introductory paragraph: "Make your mark for patients We seek an energetic and accomplished Account Experience Specialist (AES) to join our Rare Syndromes-U.S. Epilepsy Team for the Atlanta, GA geography. As an AES, you will be the primary in-office liaison for RARE EPILEPSY Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. You'll facilitate the procedural progression of patients to active therapy, acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews, managing outstanding requests, and ensuring compliance with REMS procedural requirements across a geography that includes Atlanta, Columbus, Augusta, coastal Georgia, and Orlando, Gainesville, and Jacksonville, FL." We can put that as

. - Responsibilities: The "What You'll Do:" bullet list items: Educate and Support, Build Partnerships, Resolve Issues, Coordinate Care, Conduct Reviews, Deliver Training, Provide Feedback, Travel (up to 80%). Those are responsibilities. We'll list each as

. - Who You'll Work With: maybe part of responsibilities or separate? Could be "Who You'll Work With:" but not a required heading; we could include under Responsibilities or maybe a separate section like "Collaboration". But headings limited to given list; we can put under Responsibilities or maybe a separate "Qualifications"? Not exactly. Probably include under Responsibilities as a bullet. - Minimum qualifications: Bachelor's degree required, Minimum of 2 years of Biotechnology/Biopharmaceutical account management or sales experience. - Preferred qualifications: Master’s degree or other advanced degree, Proven, documented track record of delivering consistent qualitative and quantitative results, 2 years of rare/orphan drug experience is highly preferred or significant account management or sales experience in CNS/neuroscience, Promoting products specific to CNS/neuroscience, including epilepsy, Strong relationship building and clinical experience with the ability to clearly communicate complex processes, Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience, New product launch experience, Specialty pharmacy and/or REMS experience, Previous experience in other functions within the biopharmaceutical industry a plus (e.g. managed care, marketing, field sales, case management). - Skills: maybe not explicitly listed but could be derived: relationship building, clinical experience, communication, issue resolution, etc. But we have a Skills heading; we could include bullet list of skills extracted from qualifications. However we must not invent content; we can list skills that are explicitly mentioned: Strong relationship building, clinical experience, ability to clearly communicate complex processes, ability to quickly identify and resolve issues and conflict, etc. But those are in qualifications. Might be okay to put under Skills. - Pay: The posting includes "This position’s anticipated base salary range is 77,800-123,900 per year." So we have Pay section. - Benefits: Not mentioned explicitly; there is no benefits description. So we should NOT include Benefits section. - Schedule: Not mentioned explicitly; there is hybrid work info: "Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office." That's schedule info. So we can include Schedule section with that detail. - About Us: Could be "About the role"? Actually "About Us" is company description; but we have heading "About the role" maybe we can use that for role description. The "About Us" paragraph could be placed under "About the role" or maybe a separate "About the company" but not in allowed headings. We could incorporate into About the role or maybe a separate section like "About the company" not allowed. So we can include the company description under About the role or maybe a separate "About the role" includes role description; we could add a short paragraph about company under About the role? Might be okay but we need to preserve all substantive information. The "About Us" and "Why work with us?" paragraphs are substantive. We could put them under a heading like "About the company" but not allowed. Could we put them under "About the role"? That heading is for role description; but we could still include company info there as part of role context. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are examples; we can use those headings. It doesn't forbid other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map content to those headings. Thus: - About the role: include the introductory paragraph plus maybe the "About Us" and "Why work with us?"? But those are about company, not role. However we could still include them under About the role as they describe the company context. Might be okay. - Responsibilities: the "What You'll Do:" list plus maybe "Who You'll Work With:" and travel. - Requirements: maybe the minimum qualifications? Actually "Requirements" could be minimum qualifications. We'll put minimum qualifications under Requirements. - Qualifications: preferred qualifications. - Skills: maybe we can extract skills from qualifications: relationship building, clinical experience, communication, issue resolution, etc. But we could also leave Skills empty if not specific; but we must not create empty heading. Better to include Skills with bullet list of skills explicitly mentioned: Strong relationship building, clinical experience, ability to clearly communicate complex processes, ability to quickly identify and resolve issues and conflict, new product launch experience, specialty pharmacy and/or REMS experience, etc. However those are also in qualifications; but we can still list them under Skills as they are skills. It's not inventing; it's extracting. - Pay: salary range. - Schedule: hybrid 40% in office. We must not include Benefits. We must not include repeated boilerplate like EEO etc. We must output only HTML fragment. Let's craft. Structure:

About the role

Make your mark for patients We seek an energetic and accomplished Account Experience Specialist (AES) to join our Rare Syndromes-U.S. Epilepsy Team for the Atlanta, GA geography. As an AES, you will be the primary in-office liaison for RARE EPILEPSY Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. You'll facilitate the procedural progression of patients to active therapy, acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews, managing outstanding requests, and ensuring compliance with REMS procedural requirements across a geography that includes Atlanta, Columbus, Augusta, coastal Georgia, and Orlando, Gainesville, and Jacksonville, FL.

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science. Why work with us? At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

But note we already have Schedule section for hybrid info; we might duplicate. Better to keep schedule separate. So we can put company description under About the role but not the hybrid schedule; we can keep schedule line in Schedule section. Thus About the role: include the initial paragraph about role and maybe the "About Us" and "Why work with us?" but exclude the hybrid schedule line. We'll keep the hybrid line for Schedule. Let's extract: About Us paragraph: "UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science." Why work with us? paragraph: "At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential." We can combine. Now Responsibilities: list items. We'll create

• for each. List: - Educate and Support: Provide clinical and procedural education for the RARE EPILEPSY REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs), office staff, and caregivers/patients. - Build Partnerships: Establish and expand stakeholder relationships, helping HCP offices navigate the RARE EPILEPSY post-referral REMS process to ensure compliance and patient safety. - Resolve Issues: Proactively address procedural barriers and issues delaying therapy initiation, collaborating with broader teams to diagnose and resolve problems. - Coordinate Care: Work with internal and external teams to strategically coordinate care at the local level, ensuring a smooth patient onboarding and treatment activation experience. - Conduct Reviews: Perform patient case reviews with local HCPs, office staff, field teams, and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program. - Deliver Training: Present and train stakeholders (neurology and ECHO offices) both in-person and via audio conferences, preparing materials, answering questions, and conducting follow-ups as needed. - Provide Feedback: Offer regular feedback to internal teams to improve ONWARD and REMS processes, elevating the RARE EPILEPSY patient journey. - Travel: Be prepared to travel up to 80%, including overnight stays as necessary. - Who You'll Work With: Collaborate effectively with cross-functional partners, including Key Account Managers, specialty pharmacy partners, medical science liaisons, and others. Play a key role in strategic account management, addressing and solving stakeholder and caregiver needs in real-time. We could combine "Who You'll Work With" as a bullet. Now Requirements: Minimum qualifications. - Bachelor's degree required (BA/BS) - Minimum of 2 years of Biotechnology/Biopharmaceutical account management or sales experience Now Qualifications: Preferred qualifications. List each bullet: - Master’s degree or other advanced degree - Proven, documented track record of delivering consistent qualitative and quantitative results - 2 years of rare/orphan drug experience is highly preferred or significant account management or sales experience in CNS/neuroscience - Promoting products specific to CNS/neuroscience, including epilepsy - Strong relationship building and clinical experience with the ability to clearly communicate complex processes - Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience - New product launch experience - Specialty pharmacy and/or REMS experience - Previous experience in other functions within the biopharmaceutical industry a plus (e.g. managed care, marketing, field