Account Executive II

About the role

The Account Executive II serves as a trusted advisor and primary point of contact for a portfolio of clients. In this role, you'll build strong client relationships, proactively identify opportunities for enhancement and growth, and collaborate across departments to ensure exceptional service delivery and long-term client success.

At Liberty Dental Plan, our mission is to improve access to quality dental care while delivering outstanding service to our members, clients, providers, and communities. We foster a collaborative, purpose-driven culture where innovation, teamwork, and professional growth are encouraged and celebrated.

Responsibilities

• Serve as the lead contact for day-to-day client service and strategic account support.
• Develop and execute relationship management strategies aligned with each client's business goals and objectives.
• Analyze plan utilization, performance trends, and client needs to provide proactive recommendations and solutions.
• Lead renewal activities, including developing and presenting renewal options, benefit design changes, and pricing strategies.
• Partner with internal teams including Claims, Eligibility, Provider Relations, and Finance to resolve escalated issues effectively and efficiently.
• Identify opportunities to enhance client satisfaction, improve plan performance, and expand service offerings.
• Facilitate client meetings, quarterly business reviews, and strategic planning sessions.
• Support open enrollment strategies, employee education initiatives, and presentation development.
• Maintain accurate client records, service documentation, and renewal milestones within company systems.
• Monitor contractual performance expectations and ensure service commitments are achieved.
• Mentor and support junior team members in client service and account management best practices.

Qualifications

Education: Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant work experience.

Experience: Minimum of 4 years of experience in health insurance account management, client services, employee benefits, or a related field. Experience managing mid-sized or complex client accounts strongly preferred. Dental or ancillary benefits industry experience is a plus.

Skills

• Strong knowledge of group health and dental insurance concepts, including underwriting, plan design, compliance, and claims operations.
• Exceptional relationship-building and consultative account management skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Strategic mindset with the ability to identify growth opportunities and deliver value-driven solutions.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Outstanding organizational skills and attention to detail.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to collaborate effectively across cross-functional teams.
• High degree of professionalism, discretion, and sound judgment.

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options,