Account Executive - Enterprise (SLED)

Key Responsibilities

• Solution Selling: Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating how Freshworks’ solutions optimize productivity and enhance faculty and staff engagement.
• Stakeholder Management: Collaborate with diverse decision-makers, including administrators, IT leaders, and HR departments, to address unique challenges within Higher Education institutions and deliver impactful outcomes.
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles tailored to the Higher Education sector.
• Customized Engagements: Create and present compelling value propositions that align with institutional goals, priorities, and budgets.
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless, end-to-end experiences for prospects and clients in the Higher Education vertical.

Qualifications

• Experience: 5–8 years of proven success in SaaS enterprise sales, with strong experience in ITSM and EX solution selling. Prior experience selling to Higher Education institutions is a strong plus.
• Expertise: Advanced knowledge of SaaS platforms and their role in driving institutional efficiency. Hands-on experience with ITSM solutions and EX platforms designed to improve faculty and staff productivity and engagement.
• Skills: Mastery in solution selling and pipeline management. Strong analytical abilities to assess customer needs and provide tailored recommendations.

Additional Information

The annual base salary range for this position is $105,000 — $165,000 USD + Variable Compensation (where applicable)

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.