Account Director (Open Recruitment)

We need to output HTML fragment with sections: About the role? The posting includes "Overview", "Key Responsibilities", "Core Skills, Competencies & Attributes", "What You’ll Bring", "Preferred, But Not Required", "Benefits & Perks", "Compensation Overview". Also location and work arrangement details. We must not repeat job title. Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. Do not include boilerplate like EEO etc. Remove navigation/legal etc. Must preserve all substantive info. Must not invent or summarize away detail. Must include a section only when posting has real specific content. Must not emit heading followed by filler placeholder like "commensurate with experience". Must not create Pay/Schedule/Benefits sections unless posting actually states them. Here we have Benefits & Perks, Compensation Overview (pay). Also location and work arrangement: we could include a section like "Location & Work Arrangement" but not a predefined heading; we can use a heading like "Location". The instructions say use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use other headings? Probably we should stick to those headings where applicable. We have Responsibilities (Key Responsibilities). Skills (Core Skills, Competencies & Attributes). Qualifications (What You’ll Bring). Benefits (Benefits & Perks). Pay (Compensation Overview). Location maybe not in list but we could include as a short p under maybe "About the role"? But they said do NOT repeat job title as heading. They didn't forbid other headings like Location. But they gave examples of headings; we could still use Location as h3. Safer to include a short p for location and work arrangement within maybe an "Overview" section? But we need to preserve all substantive info. Could create a section "Overview" as h3 containing location and work arrangement and overview paragraph. That seems okay. We must not include boilerplate like "Commitment To Diversity, Equity, And Equal Opportunity". Remove that. Also remove duplicated lines (like repeated experience managing complex client relationships). We need to preserve all substantive info but can deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicated lines are still substantive but duplicated; we could keep one instance? It says remove duplicated lines. So we should eliminate duplicate sentences. Let's extract content. First paragraph: About Fuel Cycle (intro). Could be part of Overview. "Why work at Fuel Cycle?" paragraph. "Overview Fuel Cycle is seeking a dynamic Account Director..." That's overview. Then location and work arrangement. Then "Key Responsibilities" with bullet points (though they are paragraphs). We'll convert each bullet to

  . Then "Your Success Metrics" list. Then "Who you’ll work with?" list. Then "Core Skills, Competencies & Attributes" with bullet-like paragraphs. Then "What You’ll Bring" bullet-like paragraphs. Then "Preferred, But Not Required" bullet-like paragraphs. Then "Benefits & Perks" list. Then "Compensation Overview" paragraph. We must not include "Commitment To Diversity..." etc. Now produce HTML. We'll structure:

  Overview

  About Fuel Cycle ... Why work at Fuel Cycle? ... Overview Fuel Cycle is seeking a dynamic Account Director ...

  Location: Los Angeles, CA

  Work Arrangement: This is an onsite role requiring five days per week in the office.

  But maybe better to include location and work arrangement inside overview paragraph. We need to avoid adding extra markup like strong? Not prohibited but we can just plain text. We'll just include sentences. Now Responsibilities:

  Responsibilities

  • Achieve assigned revenue targets through retention and expansion of the existing book of business.
  • Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell.
  • Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction.
  • Foster strategic customer relationships and drive awareness and support for Fuel Cycle’s solutions throughout the customer organization.
  • Expert use the tech stack supporting the customer organization (e.g., Salesforce, ChurnZero, Gong) to track client relationships, renewal, and upsell progress, and report activity.
  • Act as the strategic point of contact, providing guidance on research design and business issues.
  • Develop insightful proposals and deliver strategic presentations that align with client goals.
  • Act as a Strategic Trusted Advisor to accounts in your book of business, offering guidance to ensure optimal outcomes for both clients and Fuel Cycle.
  • Lead/co-lead final report writing, strategic client guidance, and presentation of findings.
  • Strive for operational excellence and customer intimacy across your book of business, ensuring exceptional service.
  • Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.
  • Oversee and review research strategy, design, and deliverables, ensuring client expectations are consistently exceeded.
  • Lead the resolution of product, solution, and delivery challenges to ensure smooth project execution.
  • Ensure ongoing execution of the Account Director Playbook to maintain consistency and high performance in account management.
  • Build and nurture relationships across multiple departments within client organizations (Insights, Marketing, UX, CX, R&D, etc.).
  • Lead and inspire internal Fuel Cycle teams, introduce subject matter experts (SMEs), and service lines to maximize opportunities.
  • Act as the strategic leader for the customer account team, identifying opportunities, managing risks, and optimizing outcomes for both the client and Fuel Cycle.

  But note some sentences like "Expert use the tech stack..." maybe grammar off but keep as is. Now Success Metrics:

  Success Metrics

  • Achievement of annual renewal and upsell/expansion revenue targets
  • Meet established metrics relating to Revenue Growth and Financial Performance (margin)
  • Client retention and satisfaction
  • Operational Efficiency and Account Planning
  • Collaboration and Internal Engagement
  • Customer success and engagement

  Who you’ll work with:

  Collaboration

  • Research Excellence
  • Customer Solutions
  • Product
  • Marketing
  • Executive Leadership Team

  Core Skills, Competencies & Attributes:

  Skills

  • Client Relationship Management: Ability to build and maintain strong, long-term relationships with clients, becoming a trusted advisor to ensure satisfaction and retention. Skilled in managing multiple stakeholders and navigating complex client organizations to develop key relationships across various departments.
  • Strategic Thinking: Ability to understand client business objectives and challenges, providing strategic solutions and insights that align with business goals and drive growth.
  • Problem Solving: Capable of anticipating risks, identifying opportunities, and developing strategies to maximize account growth and retention. Develop effective solutions to identify issue and ensure client satisfaction.
  • Sales Acumen: Strong selling skills combined with commercial acumen to identify, capitalize on, and drive revenue growth through upsell, cross-sell, and new business opportunities.
  • Analytical Skills: Proficiency in analyzing data to make informed decision and optimize account performance.
  • Communication & Presentation Skills: Excellent verbal and written communication skills to articulate value propositions, present findings, convey ideas, resolve conflicts and negotiate contracts with senior stakeholders. Ability to deliver engaging and impactful presentations that drive business decisions.
  • Project Management & Execution: Strong project management capabilities to oversee multiple, complex client projects and ensure high-quality deliverables within tight timelines. Ability to manage the end-to-end process, from proposal development to final report delivery, while maintaining attention to detail.
  • Negotiation & Contract Management: Skilled in negotiating terms, managing contracts, and ensuring mutually beneficial agreements with clients. Experience handling challenging conversations with clients regarding project scope, pricing, and delivery issues.
  • Leadership & Cross-Functional Collaboration: Experience in leading cross-functional account teams to ensure seamless execution and value delivery fostering collaborative and productive work environment. Ability to coach, guide and support account team members while collaboratively with internal teams (research, product, marketing, operations) and align efforts to meet client needs.
  • Adaptability & Resilience: Flexibility to adapt to changing client needs, market dynamics, and project challenges, ensuring continuous improvement and innovation. Resilience in managing client expectations and resolving issues under pressure.
  • Technical Proficiency: Familiarity of SaaS Platforms and digital marketing technologies, and market research tools to effectively position Fuel Cycle’s offerings to clients. Ability to stay updated on industry trends and emerging technologies.
  • Market Research: Deep knowledge of market research methodologies, project design, and data analysis, ensuring delivery of valuable insights. Skilled at translating complex research findings into actionable recommendations for clients.

  What You’ll Bring:

  Qualifications

  • 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts. (~1M).
  • Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business.
  • Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX)
  • Proven ability to consult on business challenges and provide strategic solutions, aligning client needs with product offerings to deliver value.
  • Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects.
  • Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms.
  • Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity.

  Preferred, But Not Required:

  Preferred Qualifications

  • 5 years of supplier side experience, preferred.
  • Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients.
  • Strong aptitude for research consulting with highly developed analytic skills.

  Benefits & Perks:

  Benefits

  • Comprehensive Health Coverage: Medical, dental, and vision insurance plans
  • 401(k) with Company Match: Plan for your future with our retirement savings program
  • Equity Purchase Option: Participate in Fuel Cycle’s long-term success
  • Flexible Work Schedule: Empowering you to balance life and work
  • Generous Time Off: 15 vacation days and 7 sick days per year
  • 12 company holidays
  • 4 floating holidays/recharge days to rest or celebrate what matters to you
  • Paid Parental Leave: Time to bond with your growing family
  • Monthly Internet & Phone Stipend: Support for remote work setup
  • Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
  • Team Connection Perks: Weekly community lunches, refreshments, and snacks at our LA & NY headquarters

  Compensation Overview:

  Pay

  The expected starting