Account Director (Open Recruitment)

We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Sections present: - About Fuel Cycle (company description) maybe not needed as a heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to these headings. "About the role" likely corresponds to overview/description of role. "Responsibilities" corresponds to Key Responsibilities. "Requirements" maybe corresponds to "What You’ll Bring" (experience). "Qualifications" maybe similar to requirements; but we can combine? The instruction: prefer a few substantive sections over many thin ones. So we need to decide which sections to include based on content. We have: - About the role: overview paragraph(s) describing role: "Fuel Cycle is seeking a dynamic Account Director ...". That's substantive. - Responsibilities: list under Key Responsibilities (multiple bullet-like paragraphs). We'll put as

• . - Requirements: maybe "What You’ll Bring" (experience). Also "Preferred, But Not Required". Could be under Requirements or Qualifications. We'll treat "What You’ll Bring" as Requirements (must-have). Preferred as maybe Qualifications? But we can combine into Requirements and Qualifications sections if both have content. However we should avoid thin sections. Let's see content: What You’ll Bring: - 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts. (~1M). (some weird) - Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business. - Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX) - Proven ability to consult on business challenges and provide strategic solutions, aligning client needs with product offerings to deliver value. - Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX). (duplicate) - Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects. - Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms. - Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity. Preferred, But Not Required: - 5 years of supplier side experience, preferred. - Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients. - Strong aptitude for research consulting with highly developed analytic skills. Thus we have Requirements (must) and Qualifications (preferred). Could map Requirements to "What You’ll Bring" and Qualifications to "Preferred, But Not Required". Or we could combine into one Requirements section and note preferred as part of it. But instruction: include a section ONLY when posting has real, specific content for it. Both have content, so we can include both. Skills: there is a "Core Skills, Competencies & Attributes" section with bullet-like paragraphs. That's definitely Skills. Benefits: there is "Benefits & Perks" with list. Pay: there is "Compensation Overview" with salary range. Schedule: there is "Work Arrangement: This is an onsite role requiring five days per week in the office." Also location: New York, NY. That's schedule info (onsite, 5 days/week). So we can include Schedule section. We also have Travel Requirement: Up to 25% travel expected. Could be part of Responsibilities or Schedule? Probably under Responsibilities or maybe separate but we can include under Responsibilities as a bullet. We must not include boilerplate like "Commitment To Diversity, Equity, And Equal Opportunity". Remove that. Also remove "Why work at Fuel Cycle?" maybe part of About the role? Actually "Why work at Fuel Cycle?" is more about company culture; could be part of About the role? But we have About Fuel Cycle description at top. Might be considered boilerplate? It's substantive about company but not role. The instruction: use headings for About the role, Responsibilities, etc. So we should not include a separate "About Fuel Cycle" heading; we can incorporate that into About the role? The About the role heading expects description of the role, not company. However we could include company overview as part of About the role? Might be okay. But we should not invent headings not listed. So we should not create a heading like "About Fuel Cycle". Instead we can put that content under About the role? Might be stretching. Better to treat About the role as the overview paragraph(s) describing the role (the "Overview" section). The company description at start could be considered part of About the role? The instruction says "About the role" as an example heading. So we should put role overview there. The company description could be omitted? But we must preserve ALL substantive information; do not invent or summarize away detail. If we omit company description, we lose substantive info. However maybe we can incorporate it into About the role as a brief intro: "Fuel Cycle empowers leading organizations..." That's about the company, but still relevant to role context. It's not strictly about the role but it's substantive. We'll include it in About the role section. Thus About the role will contain: first paragraph about Fuel Cycle empowering..., then "Why work at Fuel Cycle?" maybe also included. Then "Overview Fuel Cycle is seeking a dynamic Account Director..." etc. We'll keep all that. Now Responsibilities: we need to list bullet points from Key Responsibilities. Also include Travel Requirement maybe as a bullet. We need to format as
  • for any list of duties/requirements/benefits. So we will produce
    • items. We must not repeat job title as heading. So no

      Account Director

      . We must not put Job ID/requisition numbers as headings. We must output only HTML fragment, no /, no markdown fences. Let's craft. Sections:

      About the role

      ... (combined company description and overview)

      Responsibilities

      • Achieve assigned revenue targets through retention and expansion of the existing book of business.
      • Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell.
      • Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction.
      • Foster strategic customer relationships and drive awareness and support for Fuel Cycle’s solutions throughout the customer organization.
      • Expert use the tech stack supporting the customer organization (e.g., Salesforce, ChurnZero, Gong) to track client relationships, renewal, and upsell progress, and report activity.
      • Act as the strategic point of contact, providing guidance on research design and business issues.
      • Develop insightful proposals and deliver strategic presentations that align with client goals.
      • Act as a Strategic Trusted Advisor to accounts in your book of business, offering guidance to ensure optimal outcomes for both clients and Fuel Cycle.
      • Lead/co-lead final report writing, strategic client guidance, and presentation of findings.
      • Strive for operational excellence and customer intimacy across your book of business, ensuring exceptional service.
      • Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.
      • Oversee and review research strategy, design, and deliverables, ensuring client expectations are consistently exceeded.
      • Lead the resolution of product, solution, and delivery challenges to ensure smooth project execution.
      • Ensure ongoing execution of the Account Director Playbook to maintain consistency and high performance in account management.
      • Build and nurture relationships across multiple departments within client organizations (Insights, Marketing, UX, CX, R&D, etc.).
      • Lead and inspire internal Fuel Cycle teams, introduce subject matter experts (SMEs), and service lines to maximize opportunities.
      • Act as the strategic leader for the customer account team, identifying opportunities, managing risks, and optimizing outcomes for both the client and Fuel Cycle.
      • Travel Requirement: Up to 25% travel expected for client meetings, team collaboration, and industry events.

      Requirements

      • 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts.
      • Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business.
      • Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX).
      • Proven ability to consult on business challenges and provide strategic solutions, aligning client needs with product offerings to deliver value.
      • Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects.
      • Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms.
      • Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and report activity.

      Qualifications

      • 5 years of supplier side experience, preferred.
      • Experience in market research methodologies and project management, including designing, executing, and delivering research insights to clients.
      • Strong aptitude for research consulting with highly developed analytic skills.

      Skills

      • Client Relationship Management: Ability to build and maintain strong, long-term relationships with clients, becoming a trusted advisor to ensure satisfaction and retention. Skilled in managing multiple stakeholders and navigating complex client organizations to develop key relationships across various departments.
      • Strategic Thinking: Ability to understand client business objectives and challenges, providing strategic solutions and insights that align with business goals and drive growth.
      • Problem Solving: Capable of anticipating risks, identifying opportunities, and developing strategies to maximize account growth and retention. Develop effective solutions to identify issue and ensure client satisfaction.
      • Sales Acumen: Strong selling skills combined with commercial acumen to identify, capitalize on, and drive revenue growth through upsell, cross-sell, and new business opportunities.
      • Analytical Skills: Proficiency in analyzing data to make informed decision and optimize account performance.
      • Communication & Presentation Skills: Excellent verbal and written communication skills to articulate value propositions, present findings, convey ideas, resolve conflicts and negotiate contracts with senior stakeholders. Ability to deliver engaging and impactful presentations that drive business decisions.
      • Project Management & Execution: Strong project management capabilities to oversee multiple, complex client projects and ensure high-quality deliverables within tight timelines. Ability to manage the end-to-end process, from proposal development to final report delivery, while maintaining attention to detail.
      • Negotiation & Contract Management: Skilled in negotiating terms, managing contracts, and ensuring mutually beneficial agreements with clients. Experience handling challenging conversations with clients regarding project scope, pricing, and delivery issues.
      • Leadership & Cross-Functional Collaboration: Experience in leading cross-functional account teams to ensure seamless execution and value delivery fostering collaborative and