Account Director (Healthcare Communications)

About the role

Real Chemistry is seeking an Account Director to join our dynamic team. The ideal candidate will have a strong client services background and a passion for healthcare and digital health.

Responsibilities

• Develop and maintain productive client relationships to exceed client expectations.
• Initiate ongoing communication with clients to manage expectations and ensure staffing resources and performance expectations are met.
• Contribute to overall client financial management and establish and meet internal client revenue targets.
• Provide proactive counsel on research findings, the external marketplace, competitive pressures, and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives.
• Lead multiple client engagements of varying sizes in a fast-paced environment.
• Collaborate to drive strategic solutions that respond to business and communications challenges.
• Identify new opportunities to help Real Chemistry's business and brand.
• Build thoughtful, clear, concise decks that outline business objectives.
• Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal.
• Encourage and lead internal teams to ensure technical and operational excellence in all executions.
• Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget.
• Partner throughout the business to streamline, elevate, and innovate our tactical processes.
• Partner with shared service leads to identify, develop, and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry’s capabilities.
• Develop understanding of the pitch process.
• Lead account and cross-functional teams to encourage excellence and integrity in all matters.
• Operate as a talent ambassador for Real Chemistry by participating in recruiting events.
• Empower teams through engaging and active management and career development practices.
• Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.

Requirements

• Bachelor’s degree in communications, marketing, or a related field or equivalent experience is required.
• 8+ years in a professional environment within the public relations, communications, and/or advertising industries.
• Proficiency in the constantly evolving digital landscape and the impact to clients’ business.
• Outstanding business and data communication skills. Can explain complex technical terms, clinical trials, and studies pertaining to the brand.
• Able to communicate critical information to management and the client.
• Proven ability to lead account teams and become a trusted client partner.
• Experience identifying organic new business; some exposure to new business pitch work.
• Some management experience of junior staff required – interns, associates.
• High energy, able to effectively operate in fast-paced, growing and evolving environment.
• The position may require some domestic travel for client meetings and conferences (10 percent).

Qualifications

• Adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
• Proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• Highly organized self-starter, able to work independently and under tight deadlines.

Skills

• Exceptional project management skills; demonstrated ability to meet timelines, prioritize, and manage detailed budgets.
• Outstanding business & data communication skills.

Benefits

Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. This includes offices in key markets with free snacks, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Pay

$98,000 - $115,000

Schedule

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.