Account Director, Digital Native Enterprise
About The Team
OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.
About The Role
Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. This role is a mixture of technical understanding, vision, partnership, and value-driven strategy. You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role can be based in our San Francisco, New York, or Seattle offices. We are also considering applications to work remotely from within the U.S. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
Responsibilities
- Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
- Support your customer accounts from initial engagement to successful deployment, expansion, and through to renewal
- Partner with solutions and research engineering to build and execute complex customer programs and projects
- Own a revenue target
- Manage revenue forecasts
- Analyze key account metrics to create reports and provide insights to internal and external stakeholders
- Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
- Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
- Support the recruitment and onboarding of other teammates
- Support the development of company culture
Requirements
- 8+ years selling and renewing platform-as-a-service and/or software-as-a-service
- Designing and executing complex deal strategies
- Supporting the growth of fast-growing, high-performance companies
- Working directly with c-level executives
- Communicating technical concepts to customers and internal stakeholders
- Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Skills
- Customer‑centric: motivated to deeply understand customer priorities and help them achieve their vision for using our models to improve products and services; builds strong relationships with executives and professionals across functions and serves as a trusted advisor.
- Passion or deep curiosity in artificial intelligence: excited to deploy technology for humanity’s benefit and to educate customers on AI and future planning.
- Builder: eager to impact how the company operates and scales; passionate about building strong systems and processes from the ground up and executing them with precision.
- Thrives on new challenges: energized by solving problems without ready answers; enjoys multidimensional, bespoke issues and experimenting with new solutions.
- Strategist: deeply understands go‑to‑market best