Account Director CX

About the role

Infovista is looking to hire an Account Director AMER with a solid track record of hunting to develop, expand, and elevate strategic relationships with the largest Communications Service Provider (CSP), Financial sector, Retail, Utilities & Healthcare groups in the AMER region. We seek a sales professional with a demonstrated track record of success selling software to these target verticals. The successful candidate will display excellent headhunting skills with a proven track record in turning leads into revenue, along with experience in revenue maximization from existing customers.

Infovista helps the world's leading operators and enterprises turn network complexity into competitive advantage. Powered by AI/ML and automation, our solutions enable faster, smarter decision-making and exceptional end-user experiences across 5G, IoT, and fixed networks. Our 600+ professionals from 43 nationalities form a high-performance global team, united by innovation, collaboration, and the pursuit of excellence. Together, we deliver True Network Intelligence to customers in more than 130 countries.

Responsibilities

• Drive sales of the Infovista Platform in the AMER region, with ownership of the entire quote-to-cash process.
• Develop and maintain relationships with key stakeholders at all major customers and prospects in the region.
• Define and execute account sales strategies and business plans to drive growth and profitability.
• Develop qualified pipelines and provide accurate forecasts.
• Oversee marketing and demand generation activities.
• Drive VARs and channel partners to maximize coverage and grow sales.

Requirements

• 3+ years’ experience in selling Enterprise Software to CSPs, Financial Services (FSI), Retail, Utilities & Healthcare groups.
• Knowledge of the CX & Contact Center space.
• Expert knowledge and practical experience of at least one major B2B sales methodology—preferably the SPICED Framework.
• Track record of effective engagement with senior executives.
• Ability to travel within the AMER region to meet customers.
• Bachelor's degree in business studies.

Preferred Skills

• Ability to assess customer requirements, identify business problems, and propose solutions.
• Ability to influence by communicating ideas and technical concepts effectively.
• Ability to adapt and work independently in a fast-paced environment.
• Strong interpersonal, communication, and negotiation skills, with an ability to build rapport.
• Excellent organizational skills, self-discipline, and the ability to multitask among numerous opportunities.

Benefits

• Flexible workplaces—adaptable work schedules, workspaces, and locations.
• Inclusive culture—everyone’s voice matters.
• Sustainability—environmental, social, and governance (ESG) programs.
• Innovative environment—shape the future of next-gen networks.
• Competitive compensation and benefits plans.
• Career development plans.

At Infovista, security is at our core. Working with industries like CSPs, Telecom, Finance, and Government, we prioritize data protection. All employees complete mandatory IT security training and receive ongoing updates to stay ahead of cyber threats.