Account Director, Cramer Health

About the role

The Account Director role at Cramer Health blends deep client relationship management with strategic multi-channel marketing expertise. A champion of the client-agency relationship, the Account Director delivers on the client's business objectives through thoughtful assessment of needs, development of effective strategies, and flawless execution of related initiatives. The Account Director manages their day-to-day activities with autonomy and reports to the SVP of Client Services. In this role, you will serve as a key liaison between our agency and your clients and are accountable to the success of the relationship across your assigned portfolio.

Responsibilities

• Develop and maintain harmonious client relationships
• Manage frequent written and verbal contact with clients
• Accurately interpret client commentary and communicate cross-functionally
• Serve as a key liaison between our agency and clients
• Seek opportunities to overcome challenges and continually strengthen quality of client relations
• Nurture relationships, drive account growth, and devise solutions aligned to the client's strategic imperatives and business objectives
• Work closely with other Account, Creative, and Operations team members to deliver impactful programs for our healthcare clients
• Represent agency POV
• Handle objections professionally and appropriately defend agency position and work products
• Devise and deliver recommendations that align with agency competencies, aspirations, and business objectives
• Works well in a team and is independently productive
• Manages time well
• Delivers polished presentations that educate and engage
• Exercises good judgment and decision-making acumen
• Receives and provides feedback constructively
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adapts to changing priorities and requirements
• Manages multiple projects simultaneously
• Manages budgets and expenses
• Manages and develops talent
• Works collaboratively with other departments
• Works independently and as part of a team
• Manages time well
• Exercises good judgment and decision-making acumen
• Communicates effectively with all levels of the organization
• Works well under pressure and meets deadlines
• Adap